There are 10 FAQs for Flight Status Alerts.
This Emirates service is complimentary, but the mobile service provider you are connected to may apply their own charges. This depends entirely on your mobile network, however email alerts will always be free of charge.
View the list of providers here.
In order to sign up to receive alerts, you must be the owner of the email address and/or mobile phone, or a lawful user of it who is authorised to incur any charges that may be applied.
If you have registered to receive departure alerts, you will only receive an alert if departure is delayed by more than 30 minutes. If the new estimated departure time then changes by a further 30 minutes, you will again be notified and so on. You may also opt in during registration to receive an additional alert informing you of the real-time flight departure.
The same applies if you have signed up to receive arrival alerts.
Email and SMS alerts are sent 24 hours a day, depending on the status of the flight.
You can register to receive flight status alerts for any Emirates flight. Each email or SMS message will contain the following information:
The Emirates flight number
Date of departure/arrival
Airport and terminal of departure/arrival
Scheduled departure/arrival time
Estimated departure/arrival time
If you have additionally registered for alerts informing you of the real-time arrival or departure times, the message will also contain this time.
Please note that flight status times should be used as a guide only. Emirates is not liable for any error, delay, interruption, inaccuracy or incompleteness in the service.
If you have subscribed for the alerts but have not received any, it may be because of one of the following reasons:
There were no delays to the flight you registered for, and/or you did not opt in for an additional notification on actual arrival or departure
The contact details you entered were incorrect
Your mobile device is not set up to receive SMS text messages
The mobile network you are connected to has not allowed the SMS text message to be delivered.
You provided your mobile number/email address less than 23 hours before departure.
Depending on your network provider and your particular mobile device, delivery of your SMS messages cannot be guaranteed by Emirates. Delivery failure, delay or duplicate delivery may occur.
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