Help Centre

How do I manage my account and personal details?

Skywards members can view their Skywards membership profile when they log in to with their Skywards membership number and password.

Your personal and credit card details and your travel preferences are saved to your profile, so that you don't have to enter these details every time you log in to make a booking on the site.

Your personal information may be updated at any time by logging in and then selecting My Account from the menu. You can edit personal details on your account page.

Contact Us

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number only if you have already made a hotel reservation on through the service provided by our partner, Tourico. Tourico is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.