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Emirates Skywards: Spending Miles and Rewards

There are 28 FAQs for Emirates Skywards: Spending Miles and Rewards.

Can I pay to have the validity of my Skywards Miles extended?

There is no Miles extension option available. You may, however, top up your account by purchasing additional Miles in order to claim a reward before your Miles expire.

Can I book flight rewards and upgrades online?

You can use the Plan and Book facility to spend your Skywards Miles on Emirates flight rewards. You can also use your Skywards Miles to easily upgrade any existing Emirates flight booking, including those of friends and family, by going to Manage a Booking, subject to seat availability and applicable upgrade restrictions*.

If you would like to spend your Miles on a reward with our other airline, car hire, hotel and retail partners just fill in the relevant online reward form. When you have submitted the form, your nearest Emirates Contact Centre will get in touch with you to confirm the details. Please allow a maximum of seven working days for the request to be processed, although we will do our best to get back to you within 24 hours.

*Selected Emirates Skywards Saver Tickets are only upgradable via online check-in or airport check-in. Please review Fare Conditions and applicable restrictions on www.emirates.com at the time of booking.
What are the differences between a Skywards Saver flight reward and a Skywards Flex flight reward?

Saver rewards offer you exceptional value when travelling in lower-demand periods or when you are willing to choose alternative flights to reach your destination.

  • offered on a return basis only, in all classes of travel
  • allow a maximum stay of 3 months
  • permit one stopover on your journey
  • changes to travel dates after the ticket has been issued incur a fee of USD 25
  • cancelling an unused ticket incurs a fee of USD 75

Flex rewards provide you full flexibility when making your travel plans. They cost more Skywards Miles than Saver rewards but they offer you more seat availability during high demand periods and on high demand flights.

  • offered on a return and one-way basis, in all classes of travel
  • allow stays of up to one year
  • permit up to two stopovers
  • changes to travel dates can be made at any time without charge
  • cancelling an unused Flex reward ticket incurs a fee of USD 50
Can I combine Saver rewards and Flex rewards?

You can book a return ticket using a combination of Saver and Flex reward fares, depending on your travel requirements and what allocated seats are available at the time of booking. If you choose this type of ticket, please remember that Saver reward conditions will apply to the entire ticket.

What if I have difficulty redeeming my Skywards Miles for a Saver Reward on a high-demand flight?

You can choose to redeem your Miles for a Skywards Flex reward flight. These cost more Miles than a standard Saver reward, but allow for a wider range of travel dates.

What is a one-way Flex reward?

A one-way Flex reward fare is available if you wish to take a journey from one flight zone to another. You are allowed one stopover on your journey with a Flex reward ticket but your journey must take place in one continuous direction.

One-way Flex rewards are offered in all classes of travel, but please note that one-way rewards are not available for travel within a single zone.

You can purchase a one-way Flex reward for 50% of the Miles price of a return Flex reward between the same airports.  

Why can't I buy a one-way Saver reward with my Miles?

Our Saver rewards are specially discounted tickets with certain restrictions, such as maximum stay, which means these fares can only be offered on a return basis.

Why am I asked for a credit card number when buying a flight reward with my Skywards Miles?

Credit card information is required in order to cover the government taxes and airport charges levied on all ticket purchases, including those purchased with Skywards Miles, whether with Emirates or with a partner airline. Airport taxes are compulsory and are not taken by the airline but are usually charged by governments or airport management companies.

Can I spend my Miles on flight rewards for friends and family?

Yes you can. For an Emirates flight reward visit Plan and Book and choose ‘pay with Miles’. For partner flight rewards, please use the online reward form.

Do I need to purchase flight rewards for infants?

To enjoy reward flights with your family, you only need to spend 10% of the Miles value of an adult reward ticket for infants below two years. Please note that infant reward tickets are only eligible for use in Economy Class.

Upgrade rewards with Skywards Miles for infants are permissible from Economy Class to Business Class and Business Class to First Class.

Are all Emirates Skywards members allowed to spend their Miles on upgrade rewards in any cabin?

Any member from any tier can use their Skywards Miles to upgrade to either Business or First Class. There are three easy ways to do this:

  • Upgrade an existing booking online from Upcoming Travel, Manage a Booking or at online check-in (up to six hours before departure)
  • Call an Emirates Contact Centre (up to six hours before departure)
  • Purchase an instant upgrade reward with Skywards Miles at the airport check-in desk (applicable to all membership tiers) or on board the aircraft (applicable to Silver, Gold and Platinum members), subject to seat availability and applicable upgrade restrictions*
*Selected Emirates Skywards Saver Tickets are only upgradable via online check-in or airport check-in. Please review Fare Conditions and applicable restrictions on emirates.com at the time of booking.
Can any fare and ticket be upgraded on Emirates?

Emirates Skywards remains one of the few frequent flyer programmes that allows you to upgrade any type of fare and ticket with Emirates, using your Skywards Miles, subject to seat availability and applicable upgrade restrictions*.

*Selected Emirates Skywards Saver Tickets are only upgradable via online check-in or airport check-in. Please review Fare Conditions and applicable restrictions on www.emirates.com at the time of booking.
Why are there two types of upgrade rewards?

As passengers can pay different fares to travel in the same cabin, so the Miles needed for an upgrade reflect the fare that has been purchased. For example, a more expensive Skywards Flex fare requires less Miles to upgrade than a Skywards Saver fare.

Can I check if an upgrade reward is available before I purchase my ticket?

Yes. Your nearest Emirates Contact Centre will be pleased to assist you.

If there are multiple passengers on my booking can I just upgrade myself?

If you upgrade online using the Manage a Booking facility, then all passengers on the booking will automatically be upgraded if you have the available Miles.

If you do not wish the upgrade to apply to all passengers, please call an Emirates Contact Centre to arrange individual upgrades.

I have enough Skywards Miles – why can’t I upgrade online?

In order to upgrade a flight online:

  • An eticket must have been issued for each passenger travelling.
  • The flight must be operated and marketed by Emirates, i.e. no codeshare flights.
  • Upgrades on emirates.com can be made up to six hours before your flight departs; if there are less than six hours to go, this facility will not be available online.
  • The dates and flight numbers on your eticket must match the dates and flight numbers on your booking.
  • If there are multiple passengers on your booking, the online system will attempt to upgrade them all, and there may not be sufficient Miles in your account to do this. In this case, please call your nearest Emirates Contact Centre for help.
Do I have to pay anything extra when upgrading my booking using Skywards Miles?

Some countries levy additional taxes or charges when you travel in a higher class. You will be informed of any additional charges when upgrading your booking.

If you are upgrading online, the additional taxes and charges must be paid for by credit card during the upgrade process. If you do not have a credit card, please get in touch with an Emirates Contact Centre to arrange for payment to be made at your local Emirates office or ticket desk.

What do I get when I upgrade a booking using Skywards Miles?

All the benefits of the class of travel to which you have upgraded. These include extra baggage allowance, lounge access and Chauffeur-drive, where available (Chauffeur-drive service should be requested at least 48 hours before flight departure).

Please note that the fare conditions of your original ticket continue to apply at all times.  For example, if there are any fees or charges applicable to your original ticket, these will continue to apply even after upgrading with Miles.

Can I upgrade using my Skywards Miles on a partner airline or on a codeshare flight?

This is not currently possible; you can only upgrade on flights with the EK flight code.

How do I buy a reward with an Emirates Skywards partner using Skywards Miles?

To spend your Miles on a reward with participating partners, including partner airlines, please fill in the relevant online reward request form. When you have submitted the form, your nearest Emirates Contact Centre will get in touch with you to confirm the details. Please allow a maximum of seven working days for the request to be processed, although we will do our best to get back to you within 24 hours.

Can reward tickets be refunded or endorsed to other airlines?

Skywards Flex Reward tickets can be refunded for a fee of US$50. Skywards Saver Reward tickets and Partner Airline reward tickets can be refunded for a fee of US$75. Note that once issued, reward tickets cannot be endorsed for travel on other airlines.

Can I cancel or make changes to my reward booking?

Depending on the type of reward, some can be cancelled without penalty and others are non-refundable once issued. Please refer to the refund procedures below for more details:

Emirates

Cancellation of a reward ticket:
To cancel an unused Flex reward ticket, a fee of USD 50 will apply. To cancel an unused Saver reward ticket, or a combined Saver/Flex reward ticket, a fee of USD 75 will apply. You must submit your reward ticket within one year of the date of issue to claim a refund.  Please note that any expired Miles will not be refunded.

Modifying travel dates:
If you have a Flex reward ticket then no date change fees will apply. If you have a Saver reward ticket, or a combined Saver/Flex reward ticket, then a date change fee of USD 25 will apply. If there are multiple passengers on the booking, the fee of USD 25 will apply for each passenger.

Changing destinations:

  • You can change your destination to another location on our route network within the same zone for a fee of USD 25. In this instance, an unused reward ticket will be cancelled and your Miles will be credited back to your account (minus any expired Miles). A new ticket will be issued with a new validity period and destination and you will be charged taxes accordingly.
  • If you wish to change your destination to a separate zone, you will need to cancel your ticket completely and purchase a new one.
  • You may not make a change to your destination once travel has commenced.

Making other changes:
Any other changes to an unused Flex or Saver reward ticket (including a change of cabin class or a ticket change from Saver to Flex and vice versa), will incur a fee of USD 25. In such cases, your existing reward ticket will be cancelled and your Miles will be credited back to your account (minus any expired Miles). A new ticket will be issued with a new validity period and you will be charged taxes accordingly. 

Expired tickets:
If you have an unused, expired ticket, we will refund any taxes you paid in full without charging a service fee. However, we will not be able to refund your Miles.

Upgrades:
To cancel an upgrade reward, please call your nearest Emirates Contact Centre. If you do not use an upgrade reward, we will refund your Miles in full (minus any expired Miles). 

Partner airlines

Different airlines may have different Terms & Conditions relating to reward tickets. Please check at the time of booking the reward.

As a general rule:

  • Date changes are permitted for a fee of USD 25* per change, per person.
  • Refunds before travel can be made for a fee of USD 75* (minus any expired Miles) if ticket validity permits.
  • All other changes are USD 25* per change, per person.
  • On most partner reward tickets one stopover, plus point of turnaround, is allowed. Please check at the time of booking.
  • Reward flights on partner airlines must be booked and ticketed at least seven days prior to departure. Once flights are ticketed, only date changes are permitted.
  • Some airline rewards cannot be redeemed more than six months in advance due to scheduling.
  • All fees are non-refundable.

*Fees waived for infants.

Partner hotels

Marriott:
Miles are not refundable for any cancellation of rewards within 72 hours of arrival date.

Retail & Lifestyle

Arabian Adventures:
Miles are not refundable for any cancellation of rewards within 72 hours of arrival date.

Gift vouchers:
Vouchers for Budget, Damas, Danat Dubai, Dubai Autodrome, Magrudy's, Le Meridien (Natural Elements Spa & Health club in Le Meridien Airport Hotel, Dubai), Rivoli, Ski Dubai and Wild Wadi Water Park are not refundable once you have purchased them with your Miles.

Please see individual partner pages for more information and any specific conditions regarding rewards.

Can I combine Miles from two accounts to claim a reward?

It is not possible to combine Miles from two separate accounts; you can, however, transfer Miles between accounts or purchase Miles for yourself or for another member.

Can I exchange my Skywards Miles for entry into the Emirates Lounge?

This option is not currently available in the programme.

What if I cannot travel before my Skywards Miles expire?

Although your Skywards Miles must be redeemed before they expire, you can use them to book a reward ticket that is valid for up to 12 months. This means that even if you can’t travel before your Miles expire, you can still redeem them now for a future trip.

How long does it take to get a voucher?

When you redeem your Miles online for an Emirates Skywards voucher, one of our representatives will be in touch. If you have decided to collect your ticket, they will confirm the pick-up location with you. If you have chosen delivery, then they will confirm the delivery address. Once the address is confirmed, then you can expect your voucher within three working days (for Dubai addresses only).

How do I find all the special offers that are currently available with an Emirates Skywards partner?

Please go to the partner page where all the current special offers are listed. You can also check special offers by category on our Special Offers page. We update offers all the time so please check regularly to see the latest deals.

Do I have to be an Emirates Skywards member to purchase from The Emirates High Street?

Anyone can shop at The Emirates High Street online or on board an Emirates flight. However, Emirates Skywards members can use their membership number and password to log in online.

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