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Help Centre

What do I do if I there are Points missing from my account?

If Business Rewards Points haven’t been credited to your account, you can make a Business Rewards Mileage Claim within four months of the flight. Simply log in to your Emirates Business Rewards account.

Here are some reasons why Business Rewards Points may not have been credited to your account:

  1. The payment is still being processed, or the itinerary is not yet flown or partially flown.
  2. The travel agent didn’t enter the Business Rewards membership number in the booking.
  3. The fare wasn’t eligible to earn Points, for example a corporate, group or tour fare or other formally negotiated airfare.

Call us

The contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.