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Can I change or cancel a hotel or car booking?

You can change or cancel your hotel or car reservation through our partner, Tourico Holidays. To make any modifications or to cancel hotel reservations you will need your itinerary number which can be found in your hotel or car confirmation email.

Cancellation can also be made online in the Manage a Booking section, subject to the conditions of your booking, without any additional charges.

The terms and conditions for your hotel reservation determine whether or not you may modify or cancel the reservation. The cancellation conditions can be found under Policies in the Manage a Booking section.

To cancel your booking, retrieve your booking by entering your itinerary number and surname. You may then click on the ‘cancel’ link next to your hotel or car booking and follow the steps described.

You may also contact the Tourico Holidays Call Centre to change or cancel your bookings. Please note that charges may apply for offline changes or cancellations. See information on charges

Refunds will be credited back to the payment card that has been used.

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Hotel booking and car rental


Hotel booking (excluding Dubai Stopovers) and car rental queries only (service provided by Tourico).
Tourico is unable to answer any flight or Chauffeur-drive service related queries.
Travel Insurance

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

If you want to make claim:
Please refer to the phone number in your policy document.