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Help Centre

What is Skysurfers?

Skysurfers is our club for young frequent flyers aged between two and 16. Members earn Miles with Emirates and our partners in the same ways and at the same rate as the Emirates Skywards programme. Skysurfers can redeem their Miles for free flights or a variety of exciting rewards, with the approval of their appointed parent or guardian. For more details, please visit the Skysurfers website.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.