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Help Centre

Can I change or cancel a hotel booking?

You can change or cancel your hotel reservation through our partner, Tourico Holidays. To make any changes or to cancel hotel reservations you need your itinerary number which you'll find in your hotel confirmation email.

You can also cancel your booking online  through the Manage a Booking section without any additional charges, subject to the conditions of your booking.

The terms and conditions for your hotel reservation determine whether or not you may change or cancel the reservation. The cancellation conditions can be found under Policies in the Manage a Booking section.

To cancel your booking, retrieve your booking by entering your itinerary number and surname, then click on the ‘cancel’ link next to your hotel booking and follow the steps described.

You may also contact Tourico Holidays to change or cancel your bookings. Please note that charges may apply for offline changes or cancellations, see information on charges

Refunds will be credited back to the card used for payment.

Contact Us

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number only if you have already made a hotel reservation on through the service provided by our partner, Tourico. Tourico is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.