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Help Centre

What information will a flight status alert contain?

You can register to receive flight status alerts for any Emirates flight. Each email or SMS message will contain the following information:

  • The Emirates flight number

  • Date of departure/arrival

  • Airport and terminal of departure/arrival

  • Scheduled departure/arrival time

  • Estimated departure/arrival time

  • Flight status

If you have additionally registered for alerts informing you of the real-time arrival or departure times, the message will also contain this time.

Please note that flight status times should be used as a guide only. Emirates is not liable for any error, delay, interruption, inaccuracy or incompleteness in the service. 

Contact Us

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number only if you have already made a hotel reservation on through the service provided by our partner, Tourico. Tourico is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.