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Frequently Asked Questions

Frequently Asked Questions

Click on a topic below for answers to the most common questions relating to the topic.

Search FAQs
General (8) Lost Tickets, Refunds, and Cancellations (8)
Travel Basics (7) On Board (4)
Special Needs (6) Seating (2)
Baggage (16) Codeshare (3)
Flight Status Alerts (10) Emirates and Qantas (28)
Online Check-in (19) Mobile site (7)
Booking Changes (14) Special Offers (2)
Dubai International Airport (5) Business Rewards (45)
Chauffeur-drive (3) Emirates Skywards: Qantas (17)
Online Booking: The Basics (11) Emirates Skywards: The Basics (15)
Online Booking: Registration, Login, and Passwords (8) Emirates Skywards: Membership Tiers (14)
Online Booking: Details (20) Emirates Skywards: Membership Benefits (25)
Online Booking: Hotel and Car Bookings (13) Emirates Skywards: Earning Miles and Miles Accelerator (37)
Online Booking: Privacy and Data Security (10) Emirates Skywards: Spending Miles and Rewards (28)
Online Booking: Troubleshooting and Using This Site (2) Emirates Skywards: Claiming, Purchasing or Transferring Miles (16)
Online Booking: Payment options (16) Emirates Skywards: Skysurfers (7)
Online Booking: Connections with Other Airlines (7) The Emirates App (24)