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Help Centre

When will I receive alert messages, and how many?

If you have registered to receive departure alerts, you will only receive an alert if departure is delayed by more than 30 minutes. If the new estimated departure time then changes by a further 30 minutes, you will again be notified and so on. You may also opt in during registration to receive an additional alert informing you of the real-time flight departure.

The same applies if you have signed up to receive arrival alerts.

Email and SMS alerts are sent 24 hours a day, depending on the status of the flight.

Call us

HotelCar

Hotel booking and car rental

Tel:

Hotel booking (excluding Dubai Stopovers) and car rental queries only (service provided by Tourico).
Tourico is unable to answer any flight or Chauffeur-drive service related queries.
Travel Insurance

Travel Insurance

Tel:
Please call this number for general queries or to make changes to your travel insurance policy.

If you want to make a claim:
Please refer to the phone number in your policy document.