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Help Centre

How do I move up to a higher tier?

To move up to the next tier you need to earn sufficient Tier Miles or take enough qualifying flights during the tier qualification period

To reach Silver membership, you need to collect 25,000 Tier Miles (or take 25 qualifying flights).

To reach Gold membership, you need to collect 50,000 Tier Miles (or take 50 qualifying flights).

To reach Platinum membership, you need to collect 150,000 Tier Miles. 

Please check My Account for information about your tier status and key review dates.

Call us

Flights and Emirates services

Tel:
TTY

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

HotelCar

Hotel booking and car rental

Tel:

Hotel booking (excluding Dubai Stopovers) and car rental queries only (service provided by Tourico).
Tourico is unable to answer any flight or Chauffeur-drive service related queries.
Travel Insurance

Travel Insurance

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Please call this number for general queries or to make changes to your travel insurance policy.

Tel:
Please call this number if you need to make a claim.