FAQs

How do I pay for taxes, fees & charges applicable to my Business Reward award booking?

Taxes, fees and charges must be paid for at time of ticketing.

Can I use my Skywards Miles to book a reward ticket for friends and family?

Can I make a booking online with my credit card if I am not travelling myself?

What are the online payment rules?

Can I cancel or amend my Business Reward award booking?

Can I pay partly with Business Rewards Miles and partly cash to reduce the fare and/or Miles needed?

Is it possible to change the destination on the return sector on a Business Rewards redemption booking? E.g. change London-Dubai to Frankfurt-Dubai.

If I issue an award booking before my Miles expire, can I refund the ticket later? Will I also receive all my Miles in my Business Rewards account again?

Do I have to pay anything extra when upgrading my booking using Skywards Miles?

Can I pay for an online booking with my credit card if I am not travelling myself?

What is Direct Debit – ELV – Germany?

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