Help Centre

When will I receive alert messages, and how many?

If you have registered to receive departure alerts, you will only receive an alert if departure is delayed by more than 30 minutes. If the new estimated departure time then changes by a further 30 minutes, you will again be notified and so on. You may also opt in during registration to receive an additional alert informing you of the real-time flight departure.

The same applies if you have signed up to receive arrival alerts.

Email and SMS alerts are sent 24 hours a day, depending on the status of the flight.

Contact Us

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number only if you have already made a hotel reservation on through the service provided by our partner, Tourico. Tourico is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.