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FAQs

There are 64 FAQs for Skywards.

What is Emirates Skywards?

Emirates Skywards is the award-winning frequent flyer programme of Emirates Airline, launched in May 2000. Membership of the programme provides access to a world of exclusive benefits designed to make travel more rewarding and enjoyable.

Emirates Skywards is a regular winner of travel and customer service awards including Business Traveller Middle East Awards and the Freddie Awards, known as the ‘Oscars’ of customer loyalty programmes. Some of the titles we have earned over the years include: Programme of the Year, Best Website, Best Member Communications, Best Customer Service, Best Award Redemption, Best Reward Promotion, Best Loyalty Programme and Best Frequent Flyer Programme.

What is Skysurfers?
Skysurfers is our club for young frequent flyers aged between two and 16. Members earn Miles with Emirates and our partners in the same ways and at the same rate as the Emirates Skywards programme. Skysurfers can redeem their Miles for free flights or a variety of exciting rewards, with the approval of their appointed parent or guardian. For more details, please visit the Skysurfers website.
What is Skywards and how do I become a member?
Skywards is the award-winning frequent flyer programme from Emirates that offers members rewards and benefits that go beyond the travel experience. For full details, and to join for free please visit www.skywards.com.
How long are my Tier Miles valid for?

Tier Miles are valid for up to 13 months from the date you start earning, which is usually your first flight as an Emirates Skywards member either on Emirates or on an EK codeshare flight. If you receive Tier Miles from a backdated claim, they will be valid from the date of the flight.

How many Skywards Miles do I need to redeem a reward flight?

The number of Skywards Miles required for a reward ticket varies according to your departure point, destination, class of travel and reward type. Please see the Skywards Miles Calculator for more details.

What are Skywards Miles?

Skywards Miles are the reward currency you earn as an Emirates Skywards member. You can earn Skywards Miles when you fly with Emirates, as well as when you are a customer of our global partners, including partner airlines, banks, car hire agencies, hotels, and lifestyle and retail companies.

What are the benefits of Skysurfers?

The benefits of the Skysurfers programme are similar to the Emirates Skywards programme. A Skysurfers member can attain Silver or Gold status and benefits in exactly the same way as an Emirates Skywards member. In addition, Skysurfers also enjoy extra benefits when travelling and have their own exclusive website, membership card and special Skysurfers offers and events designed for young frequent flyers. Skysurfers are not eligible for Platinum membership.

Benefits of Silver and Gold Skysurfer membership do not include the use of airport lounges. However, a Skysurfer member of any tier status may accompany a relative or guardian with Platinum status into an airport lounge. 

Can I purchase additional Skywards Miles?

Yes. You can top-up your Miles by purchasing additional Miles online at skywards.com.

The cost is just USD 40 per 1,000 Skywards Mile, with a minimum purchase of 2,000 Miles per transaction and maximum purchase of 25,000 Miles in any calendar year. An Emirates or partner transaction is mandatory in the account prior to purchasing Miles.

2,000 Skywards Miles = USD 80
5,000 Skywards Miles = USD 200
10,000 Skywards Miles = USD 400
25,000 Skywards Miles = USD 1,000

You can purchase Miles online with American Express and Diners Club credit cards.

Please note that Skywards Miles are non-refundable and must be purchased at least 48 hours before your booking. Tier Miles cannot be purchased.

How do young flyers enrol in Skysurfers?

Please print off and fill in an application form, which must be signed by a legal parent or guardian. This can then be sent to your nearest Emirates Contact Centre. Please visit the Skysurfers website for more details about the programme.

How long are Skywards Miles valid for?

Your Skywards Miles are valid for three years from the date your earning activity is completed. Within the calendar year that Skywards Miles are due to expire, they will be removed from your account at the end of the month in which you were born.

For example, if you earned Miles in June 2012 and your birthday is in August, these Miles will expire on 31st August 2015.

You can set automated messages from your My Account pages to remind you when Skywards Miles are due to expire.

Can I combine Miles from two accounts to claim a reward?

No, it is not possible to combine Miles from two separate accounts.

Does the Skysurfers programme have Silver, Gold and Platinum tiers?

Skysurfers members can move to Silver and Gold tiers in exactly the same way as Emirates Skywards members. However, there is no equivalent Platinum tier for Skysurfers members.

What are Tier Miles?

Whilst Skywards Miles can be used to buy rewards, Tier Miles are collected to help you move up membership tiers, and are only earned when you fly with Emirates or a codeshare flight that carries an Emirates flight number (EK).

The number of Tier Miles that you earn during a qualification period determines the membership tier you belong to: Blue, Silver, Gold or Platinum.

Tier Miles are earned even on very short routes (starting at 1,000 for a return trip). This way, all our Emirates Skywards members have the opportunity to earn Tier Miles proportionately and build up their Miles faster, especially if they are frequent travellers.

Learn more about moving up to a higher tier.

Learn more about retaining your tier status.

Learn more about rolling tier qualification.

Will I earn more Tier Miles on a ‘Skywards Flex’ ticket?

Yes – our Skywards Flex tickets always earn you more Tier Miles.

Can I use my Skywards Miles to book a reward ticket for friends and family?

Yes, you can redeem your Skywards Miles for Emirates tickets for anyone.

Emirates Skywards sometimes refers to origin and destination. What does this mean?

Your origin is the airport where you start each leg of your journey, and your destination is the airport where you end each leg of your journey. So, if you’re flying a return trip from London to Auckland, your outbound flight has an origin of London and a destination of Auckland; on your return flight, the origin is Auckland and the destination is London. Stopovers are not counted as a destination.

How do I move up to a higher tier?

To move up to the next tier you need to earn sufficient Tier Miles or take enough qualifying flights during the tier qualification period

To reach Silver membership, you need to collect 25,000 Tier Miles (or take 25 qualifying flights).

To reach Gold membership, you need to collect 50,000 Tier Miles (or take 50 qualifying flights).

To reach Platinum membership, you need to collect 150,000 Tier Miles. 

Please check My Account for information about your tier status and key review dates.

How do Skysurfers members redeem Miles for Emirates rewards or partner rewards?

Emirates flight rewards

There are two ways to spend Skysurfers Miles on Emirates flight rewards:

  • A parent or guardian should sign a printed copy of the online reward form which can then be sent to an Emirates Contact Centre. 
  • If you are an Emirates Skywards member, you can book Emirates flight rewards on behalf of a Skysurfers member online, provided that you are the nominated parent or guardian and you have linked your account to your child’s account.

Please note that some rewards may also require a parent or guardian’s credit card number e.g. a flight reward will require a credit card number to pay the compulsory tax charged by airports for the journey.

Partner rewards

To redeem Skysurfer Miles with an Emirates Skywards partner, a parent or guardian should sign the relevant form and send it to an Emirates Contact Centre. Skysurfer Miles can be redeemed with the following partners: 

Partner airlines

Alaska Airlines, Japan Airlines, Jet Airways, JetBlue, Korean Air, Qantas, South African Airways, Skysurfers redemption request form

Hotels

Marriott, Emirates Wolgan Valley Resort & Spa Skysurfers redemption request form

Retail & Lifestyle

 
Can I book a reward on emirates.com using Miles from a Skysurfers or Emirates Skywards minor account?

Yes, however, this online functionality is only available to parents/guardians who are Emirates Skywards members and have their child’s account linked to their account. Once you are logged in to your linked account on emirates.com, you can view a drop-down list that allows you to select from account numbers before making the reward booking.

Can I get an Emirates Skywards Corporate card?

Our online Business Rewards programme is the ideal way for your company to make the most out of corporate travel. Small or medium-sized businesses, charities or clubs with up to 80 business travellers, can earn rewards alongside the individuals who actually do the travelling. You can also use emirates.com to manage your travel simply and securely. Visit the Business Rewards site to learn more, join the programme or book rewards.

What does a qualifying flight mean when referring to tier qualification?

A ‘qualifying flight’ is a flight from origin to destination, either on Emirates or a code-share flight marketed by Emirates but operated by another airline. 

Your origin is the airport where you start your journey, and your destination is the final airport where you complete your journey. So a qualifying flight could be a complete inbound or outbound journey, or a one-way flight. Stopovers are not counted as a destination.

Why am I asked for a credit card number when redeeming my Skywards Miles for free travel?

Credit card information is required in order to cover the government taxes and airport charges levied on all ticket purchases, including those purchased with Skywards Miles.

Can I have two or more Emirates Skywards accounts?

You can only have one Emirates Skywards account at a time. However, you can be both an individual member in your own right and a Family Bonus member at the same time.

Can I use my Skywards Miles to purchase Silver or Gold membership?
No, Silver and Gold membership must be earned by accumulating tier miles when you fly Emirates.
How do I link a Skysurfers or a Skywards minor account to my Emirates Skywards account?

Please send a signed letter to your nearest Emirates Contact Centre, requesting that your Emirates Skywards account is linked to your child’s Skysurfers or Emirates Skywards minor account. Please ensure that all the relevant account information has been included in your letter.

What does tier qualification mean?

Tier qualification happens when you have collected enough Tier Miles or you have flown enough qualifying flights to either keep your tier or move up to the next level. 

At the time of your review, we count up how many Tier Miles you have accumulated or how many qualifying flights you have taken. If you have enough, we then promote you to the next status level or keep you in your current tier. If you haven’t qualified, you drop a tier level.

Why are the Miles I earn based on the type of fare purchased?
We recognise that different customers can pay different fares while travelling in the same cabin, so when we calculate the Miles you earn, we take into account the type of fare as well as the distance flown.
Can reward tickets be refunded or endorsed to other airlines?
Skywards Flex Reward tickets can be refunded for a fee of US$50.  Skywards Saver Reward tickets and Partner Airline reward tickets can be refunded for a fee of US$75.  Note that once issued, reward tickets cannot be endorsed for travel on other airlines.
Once I’ve become a member, when do I get my membership pack?

You will receive your membership pack once you have completed two return trips in Economy Class or one return trip in either First or Business Class on any Emirates flight or codeshare flight that carries an Emirates flight number (EK).

Please note that you will receive an email asking you to confirm your delivery address, which you need to do before we can send your pack. Once you have confirmed your address, delivery will take up to three weeks. In the meantime, you can print a paper copy of your card from My Account to use as a reference.

What does rolling tier qualification mean?

Regardless of whether you drop a tier, keep your tier or move up a tier in your review, we don’t wait another year to reassess your Tier Miles balance, but instead we check it every month. That way, we keep giving you the chance to qualify or move up a tier by ‘rolling over’ your tier qualification period. So, at the end of each month we count up your Tier Miles or qualifying flights over the previous 12 months to reassess your status. This rolling assessment gives you 12 opportunities during every year to move up a tier, instead of just one.

Can I exchange my Skywards Miles for entry into the Skywards Lounge?
Regrettably, we do not currently offer this option.
What do I do if my card is lost or stolen?

Please call your nearest Emirates Contact Centre immediately. If you are a resident of the UAE, and your card has e-gate functionality, you should also report this to the police as soon as possible.

How do I activate my Emirates Skywards account?

If you received a temporary membership card at check-in or from promotional material, please log in to go to our easy online activation page and get started. When you join online, your account is activated automatically as soon as you complete the enrolment process.

When I move up to a higher tier, how long do I keep the benefits for?

Regardless of how many Tier Miles you have earned or flights you have flown, your card validity and benefits are extended beyond the tier review date by an extra two months, even if you have not qualified to stay in your tier.

For example, if you achieve Silver membership on 17th October 2014, your tier review date will be at the end of October 2015, but you can still use your Silver card to enjoy extended benefits until the end of December 2015, even if you do not retain your tier.

Tier reviews always take place at the end of a month.

Can I qualify for a higher tier if I fly frequently but don’t collect enough Tier Miles?

Yes, you can progress to a new tier based either on the number of Tier Miles you collect or the number of qualifying flights you take.

The thresholds for each tier are as follows: 

Silver: 25,000 Tier Miles or 25 qualifying flights

Gold: 50,000 Tier Miles or 50 qualifying flights

Platinum: 150,000 Tier Miles only

What if I cannot travel before my Skywards Miles expire?
Although your Miles must be redeemed before they expire, you can use them to book a reward ticket that is valid for up to 12 months. This means that even if you can’t travel before your Miles expire, you can still redeem them now for a future trip.
Can I use my Skywards Miles to purchase Silver, Gold or Platinum membership?

Tier status can only be earned by accumulating Tier Miles when you fly with Emirates or on an EK codeshare flight.

How will a Skywards Saver reward benefit me?
Skywards Saver Rewards offer exceptional value when travelling during lower-demand periods or when you are willing to choose an alternative flight to reach your destination. Skywards Saver Rewards are offered in all classes of travel, on a return-only basis. 
Where can I find the ‘What can I do today?’ section?
The ‘What can I do today?’ feature is being updated and enhanced and will be available later in the year.

The Miles Calculator is still the quickest and simplest way to find out if you have enough Skywards Miles for an Emirates reward. Simply fill in your details and the route you’d like to fly to see if you have sufficient Miles.

You can also now see how close you are to a partner reward and compare options between partners on the Our Partner page. The table on this page shows you at a glance which partners you can spend Miles with in each category (Airlines, Banks, Car Rental, Hotels, Retail & Lifestyle), as well as the minimum expenditure for a reward.
Can I still spend my Skywards Miles on raffle tickets on emirates.com?
The raffle is currently not available, but we will be reinstating this soon.
How can Business Class or First Class bonuses help me to reach Silver, Gold or Platinum status more quickly?

Class bonuses when flying Emirates are 75% for Business Class and 150% for First Class, and this applies to both Tier Miles and Skywards Miles. The percentage is calculated from the base Miles earned on the ticket you have purchased.

What if I have difficulty redeeming my Skywards Miles for a Saver Reward on a high-demand flight?
You can choose to redeem your Miles for a Skywards Flex reward flight. These cost more Miles than a standard Saver reward, but allow for a wider range of travel dates.
For how long are my Skywards Miles valid?

Your Skywards Miles are valid for three years from the date your earning activity is completed. Within the calendar year that Skywards Miles are due to expire, they will be removed from your account at the end of the month in which you were born.

For example, if you earned Miles in June 2012 and your birthday is in August, these Miles will expire on 31st August 2015.

Where can I find the Skybid Auction?
The Skybid Auction is currently undergoing a makeover and the new version will be launched later this year.
Will I start to earn more Tier Miles when I get to Silver?

You do not earn additional Tier Miles for being a Silver, Gold or Platinum member. However, you can earn extra Tier Miles by travelling Business or First Class or choosing a Flex fare.

Can I pay to have the validity of my Skywards Miles extended?
No, we do not offer a mileage extension option. You may, however, top-up your account by purchasing additional Miles to claim a reward before your Miles expire. 
Can I redeem Miles for a one-way trip?
Yes, you can redeem Miles for a one-way trip between zones. One-Way Flex Rewards are offered at 50% of return Skywards Flex Reward levels, in all classes of travel. Please note that one-way rewards are not offered for travel within a zone.
How can I use my Skywards Miles to upgrade a flight?
You can use the ‘Manage a Booking’ option here at emirates.com.
Upgrade Rewards are linked to the type of fare you purchase.  A Skywards Flex fare will require less Miles to upgrade compared to a Skywards Saver fare, which will require more Miles.  You can upgrade using the Manage a Booking facility here at emirates.com. Please log in at the top of the page, and then go to “Manage a Booking”. Enter the booking reference and the family name to retrieve the booking and view the upgrade options, if applicable. You can opt to select one or more flights to upgrade using Skywards Miles. Please note that all passengers on the booking will be upgraded.
I have enough Skywards Miles – why can’t I upgrade online?

In order to upgrade a flight online:

  • An eTicket must have been issued for each passenger travelling
  • The flight must be operated and marketed by Emirates, i.e. no codeshare flights.
  • The departure time of the flight you wish to upgrade should be at least six hours ahead of the current local time in the departure city
  • The dates and flight numbers on your eTicket must match the dates and flight numbers on your booking.
Do I have to upgrade all of the passengers in my itinerary, or can I upgrade just one?

When using Skywards Miles to upgrade your booking online, all passengers in your itinerary will be upgraded for the flight(s) you have selected.

If you do not wish the upgrade to apply to all passengers, simply contact your Emirates Contact Centre, who can arrange to upgrade only those passengers you choose.

Do I have to pay anything extra when upgrading my booking using Skywards Miles?

Some countries levy additional taxes or charges when you travel in a higher class. You will be informed of any additional charges when upgrading your booking.

If you are upgrading online, the additional taxes and charges must be paid for by credit card during the upgrade process. If you do not have a credit card, please contact the Emirates Contact Centre to arrange for payment to be made at a local Emirates office or ticket desk.

What if I want to cancel a Skywards upgrade?
Please contact your nearest Emirates Contact Centre. Please note conditions apply.
What do I get when I upgrade a booking using Skywards Miles?

All the benefits of the class of travel to which you have upgraded. These include extra baggage allowance, lounge access and Chauffeur-drive, where available (Chauffeur-drive service should be requested at least 48 hours before flight departure).

Please note that the fare conditions of your original ticket continue to apply at all times.  For example, if there are any fees or charges applicable to your original ticket, these will continue to apply even after upgrading with Miles.

What is the Miles Accelerator and how does it work?

The Miles Accelerator offers a special selection of Emirates flight bonuses throughout the year, giving you the opportunity to earn more Miles and to reach your desired rewards even more quickly.

Every month, a list of flight-specific bonuses will be published on skywards.com, allowing you to search for and choose the flights that will maximise the number of Miles you will earn, whenever you are planning to travel.

To qualify for the Miles Accelerator bonuses, you simply need to ensure that you purchase a ticket and register online for that month’s bonus before the end of the month.

How can First Class and Business Class bonuses help me to reach Silver or Gold status more quickly?

Whenever you fly Emirates First Class or Business Class, you will receive 150% and 75% bonus tier miles respectively. So flying in our premium cabins will help you reach the Gold or Silver tier sooner.

When I move up a tier, how long do I retain it? For how long will my card be valid?

When you move from Blue to Silver status, or from Silver to Gold, your status review date will be one year from the end of the month in which you achieved your new status.

In other words, you will have until the end of the same month the following year to earn the 25,000 tiers miles (Silver) or 50,000 tier miles (Gold) you require to retain your tier status.

Your membership card and status, and the benefits they afford you, extend two months beyond your review date. This gives you at least 14 months to enjoy your status, and ensures that we can deliver your new card to you before your old one expires. 

For example, if you achieve Silver status on 17th March 2010, your Silver review date will be 31st March 2011. Your Silver status and membership card will therefore be valid until 31st May 2011. If you qualify and renew your Silver status on your review date, your next review date will be set for 31st March 2012, and your new Silver membership card will be valid until 31st May 2012.

Can I transfer Skywards Miles from my account to another member’s account?

Skywards Miles can be transferred at a cost of USD 25 per 1,000 Miles to any Skywards account via skywards.com. Miles can only be transferred if the receiving account has at least one earning activity in the account.

Can I combine Miles from two accounts to claim a reward?

No, it is not possible to combine Miles from two separate accounts but you may either purchase Miles or transfer existing Skywards miles to another Skywards account.

I have invited 10 friends to join Emirates Skywards. Only two have joined, so why can’t I add any more?
At any given time, a maximum of 10 active nominees are allowed in the Refer a Friend promotion. Active nominees include those that have joined as a result of your invitation and those that have been invited but are yet to join. You can send a reminder email to nominees who have not joined. If a friend decides not to join, you can delete them from your list and send an invite to someone else.
When will the bonus Miles for Refer a Friend be credited to my account?
Bonus Skywards Miles will be credited to your account once the nominee has completed travel on an eligible Emirates flight within six months of enrolment and the Skywards Miles from their flight have been credited to their account.
I have nominated my wife who is already a Family Bonus member in your programme and her nomination was unsuccessful. Why?
Family Bonus members can join Emirates Skywards at any time and begin to earn their own Miles by visiting the Join Now page. However, as they are already enrolled in a different Emirates promotion, we are not able to offer you promotional bonus Miles if you nominate them through Refer a Friend.
Can I nominate my son who is 14 years old?
Due to legal consensual restrictions, children under the age of 18 cannot participate or be nominated in the Refer a Friend promotion.
Can I refer a friend in any country?
Yes, usually you can refer friends from anywhere in the world. However, please make sure you read the Terms & Conditions before nominating your friends, as some elements of the offer can vary between promotions.
Can I decide what frequent flyer number I want to earn Miles on after I have checked in or travelled?
No. You must decide which programme you wish to earn Miles on at the time of reservation or check-in for Qualifying Flights and at the time of paying for other qualifying goods or services. No changes can be made to the membership number once a member has checked-in for the first flight of an itinerary.
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