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Help Centre

Can I get a refund if I cancel my online booking?

You may receive a refund on an online booking only if allowed by the fare conditions of the booking. We will refund the credit card used to purchase the ticket. However, there may be a cancellation penalty, which will be deducted from the refund. Please be sure to check the fare conditions before making a purchase. You may make a refund request for your online eTicket booking through our online refund request form.

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HotelCar

Hotel booking and car rental

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Hotel booking (excluding Dubai Stopovers) and car rental queries only (service provided by Tourico).
Tourico is unable to answer any flight or Chauffeur-drive service related queries.
Travel Insurance

Travel Insurance

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Please call this number for general queries or to make changes to your travel insurance policy.

If you want to make claim:
Please refer to the phone number in your policy document.