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What do I get when I upgrade a reservation using Business Rewards Miles?

All the benefits of the class of travel to which you have upgraded will apply. These include extra baggage allowance, lounge access, and Chauffeur-drive, where available (Chauffeur-drive service should be requested at least 48 hours before flight departure). 

Please note that the fare conditions of your original ticket continue to apply at all times. For example, if there are any fees or charges applicable to your original ticket, these will continue to apply even after upgrading with Business Rewards Miles.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel reservations

Please call this number for hotel reservation queries only (except Dubai Stopovers). This service is provided by our partner, Tourico.
Tourico is unable to answer any Emirates-related queries.

Car rental

Please call this number for car rental queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.