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How do I inquire about Business Reward Miles missing from my account?

If Business Rewards Miles have not been credited to your account, you can make a Business Rewards Mileage Claim within six months of the relevant flight date by logging in to your Business Rewards account.

Business Rewards Miles may not be credited to your account for four possible reasons:

  1. The transaction is still being processed. The itinerary is not yet flown or partially flown.
  2. The booking may not have been made online through the Business Rewards page and therefore was not recognized as a Business Rewards booking.
  3. The travel agent did not enter the Business Rewards number in the booking.
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Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel reservations

Please call this number only if you have already made a hotel reservation on emirates.com through the service provided by our partner, Tourico. Tourico is unable to respond to queries related to hotels booked as part of a Dubai stopover package or through Dubai Connect or any other Emirates services.

Car rental

Please call this number for car rental queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to queries related to Emirates' Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.