Help Center

Can I qualify for a higher tier if I fly frequently but don’t collect enough Tier Miles?

Yes, you can progress to a new tier based either on the number of Tier Miles you collect or the number of qualifying flights you take.

The thresholds for each tier are as follows: 

Silver: 25,000 Tier Miles or 25 qualifying flights

Gold: 50,000 Tier Miles or 50 qualifying flights

Platinum: 150,000 Tier Miles only

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services–related queries.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com (opens your default email client) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note that getyourguide.com will be unable to answer any questions related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.