Help Center

How do I move up to a higher tier?

To move up to the next tier, you need to earn sufficient Tier Miles or take enough qualifying flights during the tier qualification period

To reach Silver membership, you need to collect 25,000 Tier Miles or take 25 qualifying flights.

To reach Gold membership, you need to collect 50,000 Tier Miles or take 50 qualifying flights.

To reach Platinum membership, you need to collect 150,000 Tier Miles. 

Please check your My Account for information about your tier status and key review dates.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services–related queries.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com (opens your default email client) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note that getyourguide.com will be unable to answer any questions related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.