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Once I’ve become a member, when do I get my membership pack?

You will receive your membership pack once you have completed two return trips in Economy Class or one return trip in either First or Business Class on any Emirates flight or codeshare flight that carries an Emirates flight number (EK).

Please note that you will receive an email asking you to confirm your delivery address, which you need to do before we can send your pack. Once you have confirmed your address, delivery will take up to three weeks. In the meantime, you can print a paper copy of your card from your My Account to use as a reference.

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HotelCar

Hotel reservations and car rental

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Hotel booking (excluding Dubai Stopovers) and car rental queries only (service provided by Tourico).
Tourico is unable to answer any flight or Chauffeur-drive service related queries.
Travel Insurance

Travel Insurance

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Please call this number for general queries or to make changes to your travel insurance policy.

If you want to file a claim:
Please refer to the phone number in your policy document.