Help Center

Once I’ve become a member, when do I get my membership card?

You’ll receive your membership card once you’ve completed two round trips in Economy Class or one round trip in either First Class or Business Class, as long as the flight carries an Emirates flight number (EK).

Please make sure that you’ve confirmed or updated your postal address so that we can deliver your new membership card. It will arrive three to six weeks after you’ve confirmed your address, but you can start enjoying the benefits of membership right away.

You can also print a temporary card to use in the meantime.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services–related queries.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com (opens your default email client) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note that getyourguide.com will be unable to answer any questions related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.