Help Center

What are the benefits of Skywards Skysurfers?

The benefits are similar to those of the Emirates Skywards program. A Skysurfer can achieve Silver or Gold status and enjoy the extra benefits of that tier, in exactly the same way as an Emirates Skywards member. In addition, Skysurfers enjoy extra benefits when traveling and have their own exclusive website, membership card, and special Skywards Skysurfers offers and events designed for young frequent flyers. Skysurfers are not eligible for Platinum membership.

Benefits of Silver and Gold Skywards Skysurfers membership do not include the use of airport lounges. However, a Skysurfer of any tier status may accompany a relative or guardian with Emirates Skywards Platinum status into an airport lounge.

Call us

Your contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services–related queries.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com (opens your default email client) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note that getyourguide.com will be unable to answer any questions related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.