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Dubai Stopover Information

Dubai Stopover Booking Conditions

1. The Contract

1.1 In these Conditions, "the Company," "we," and "us" means Emirates, whose principal office is at Emirates Group Headquarters Building, PO Box 686, Dubai, United Arab Emirates.
1.2 These Booking Conditions, the Dubai Stopovers brochure, information on our website, and any acceptance of your reservation by the Company form the sole basis of the contract between you and us. Your contract is governed exclusively by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates, and the Dubai Courts shall have exclusive jurisdiction to determine any dispute or claim that arises out of or in connection with the contract.
1.3 These Booking Conditions apply equally to you and to all persons named in your reservation. When you make your booking, you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these Booking Conditions.

2. How to Book

2.1 You must hold a confirmed and paid-for Emirates flight to Dubai in order to book a Dubai Stopover. A Dubai Stopover booking can be made at Emirates’ sales outlets or call centers or through your travel agent and must be accompanied by full payment. All featured hotels and services are subject to availability.
2.2 Payments can be made by cash, check, or debit or credit card. Payments made by debit or credit card may incur surcharges.
2.3 A reservation is accepted by us only if and when we confirm availability of the relevant accommodation and other services. Once full payment has been made for an accepted reservation, we will issue you your Dubai Stopover itinerary. No service vouchers are printed or required.
2.4 It is important to check your Dubai Stopovers itinerary to make sure that all the details are exactly as you requested. In the event of any discrepancy, please contact us or your travel agent immediately, as it may not be possible to make changes later.
2.5 When you make a reservation directly with us, communications will be sent to the email address you provided at the time of booking. Where a reservation is made through a travel agent, communications with us must be via the travel agent.
2.6
When a reservation is made through a travel agent, all monies paid by you to the travel agent are held by the travel agent as your agent until such time as we have accepted your reservation, and thereafter the monies are held by the travel agent as our agent.
2.7 The lead person on the booking must be at least 21 years old.

3. The Price

3.1 We reserve the right to alter the prices of any of the hotels, excursions, and other services shown on our website, in our brochures, and in other literature.
3.2 Before you make a reservation, we will give you the current price of your chosen Dubai Stopover, including the cost of any supplements, upgrades, or additional facilities you have requested.
3.3 Once you have paid for your reservation in full, no additional charges will be incurred.
3.4 The price of any Dubai Stopover includes only the items specified in your reservation. Unless otherwise specified, it does not include items of a personal nature, including, but not limited to, travel insurance, meals (other than breakfast), optional excursions, passport, visas, cots and food for infants, laundry, room service, minibar and hotel extras (including early/late check-in/check-out fees), hotel car parking (where applicable), or gratuities.

4. Changes or Cancellations and Refunds

4.1 By You

Changes
4.1.1 If, after your contract with us has come into existence, you wish to change your reservation in any way, we will endeavor to accommodate these changes, but it may not always be possible to do so. All changes are subject to availability.
4.1.2 Any request for changes must be made in writing by the lead person on the reservation or by your travel agent. You will also be required to pay any increase in the cost of your reservation as a result of your changes.
4.1.3 Certain travel arrangements may not be amended after they have been confirmed, and any alteration could incur a cancellation charge of up to 100% of the cost of that part of the arrangements.

Cancellation
4.1.4 You, or any of your party, may cancel your travel arrangements at any time. Written notification of cancellation by the lead person on the booking or by your travel agent must be received at our offices.
4.1.5 Since we incur administrative costs in canceling your travel arrangements, you will be required to pay the applicable cancellation charge up to the maximum shown in the table below. Charges for cancellations are calculated from the date we receive your request or notification.

Prior to scheduled date of arrivalCancellation charge
72 hours or moreNo charge
Less than 72 hours100%
No shows100%

4.1.6 Certain travel arrangements may not be cancelled after they have been confirmed and any cancellation could incur a cancellation charge of up to 100% of the cost of that part of the arrangements.
4.1.7 Visa charges are non-refundable under any circumstances, even when the visa application is rejected by the Dubai immigration authorities.
4.1.8 If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from your insurer.
4.1.9 Separate cancellation charges may be applicable for certain arrangements (e.g., tours and safaris) and during peak periods (e.g., public holidays, exhibitions and special events, Eid holidays, Christmas, and New Year's). You will be advised of these at the time of booking.

Refunds
4.1.10 No refund will be made for any part of your reservation that is not utilized (e.g., breakfast, activities, or other services).
4.1.11 Refund claims should be submitted within 30 days of completion of your Dubai Stopover. Refunds for credit card payments or large cash refunds may take up to 45 days.

4.2 By Us

Changes or cancellation

4.2.1 It is unlikely that we will need to make any alteration to your travel arrangements, but sometimes circumstances change and alterations have to be made. We reserve the right to change your reservation at any time.
4.2.2 If we make a major change, we will advise the lead person on the reservation or your travel agent as soon as reasonably possible. A major change is one that we make to your arrangements before your departure that affects an essential term of your contract. Examples of major changes include (but are not limited to):
(a) a change of accommodation to that of a lower official classification for the whole or a major part of your Dubai Stopover, or
(b) a change to the overall length of your Dubai Stopover of twelve or more hours.
4.2.3 If we make a major change, we will offer you a choice of the following options:
(a) accept the changed arrangements, or
(b) accept substitute arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value), or
(c) cancel your reservation and receiving a full refund of all monies paid to us for it.
4.2.4 You must tell us which of the above choices you wish to make within 72 hours of being informed of the major change we are making. If we do not receive notification from you about your choice within 72 hours, you are deemed to have accepted the option specified in 4.2.3(a).
4.2.5 We shall not be liable for any changes to or cancellation of your Dubai Stopover due to events beyond our control. Examples of events beyond our control include, but are not limited to, war or threat of war; riot or civil disturbance; political unrest; terrorist activity or threatened terrorist activity; industrial disputes or threatened industrial disputes; strikes, fire, floods, or other natural disasters; nuclear disasters; adverse weather conditions; acts of God; acts of government; closure of airports; or failure of a carrier, hotelier, or other person to operate services for any reason.

5. Our Liability To You

5.1 Our obligation is to take reasonable skill and care in the performance of our contractual obligations, subject to and in accordance with these Booking Conditions.
5.2 The Company is not itself a provider of accommodation, ground services, tours, or other activities, nor does it control the third parties who provide such services in connection with your Dubai Stopover.
5.3 We do not accept liability for any injury, illness, death, loss, damage, expense, cost, or other claim of any description whatsoever that results from (i) the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party, or (ii) the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable, or (iii) events beyond our control (as defined in clause 4.2.5).
5.4 Except in cases of death or injury, our liability is limited to a maximum of the reservation price attributable to the person affected. This maximum applies where you prove that no benefit or enjoyment has been obtained. In all other circumstances, we agree to pay compensation that is reasonable and proportionate for the reduction in value of your reservation and any loss of enjoyment you prove subject to the above maximum.
5.5 Where properties are not featured in our brochures or other literature or on our website, we will not be liable for any claims that such properties booked at your express request do not meet your expectations.
5.6 Your reservation may be serviced by carriers, providers of accommodation, car rental companies, caterers, and other parties who have their own conditions of carriage and business and over whom we may have no direct control. Their booking conditions may strictly limit the circumstances in which compensation is payable to you by them, and you agree to be bound by their booking conditions. Such booking conditions are available from us upon request.
5.7 Air travel is subject to various international conventions that limit the liability of carriers. International conventions that may apply include, without limitation, the Warsaw Convention of 1929 (as amended) and the Montreal Convention of 1999. The carriage by air of passengers and their baggage is in addition subject to the Conditions of Carriage of the carrier concerned. With respect to Emirates flights, please refer to the Conditions of Carriage for Passengers and Baggage, available on www.emirates.com
5.8 Save as set out above, and as is detailed elsewhere in these Booking Conditions, we shall have no legal liability whatsoever to you for any loss or damage.

6. Your Responsibilities

6.1 You must ensure that you and all members of your party have valid passports, visas, certificates of vaccination, and any other documents required to enter any country you are visiting, including transit stops, prior to your departure. We cannot accept responsibility for any failure to comply resulting in any costs or fines being incurred, and we advise you to check with the appropriate passport office(s) or consulate(s) in question if you have any questions.
6.2 For your own protection, we strongly recommend that you and all members of your party have comprehensive travel and medical insurance for the full period of your Dubai Stopover. It is your responsibility to ensure that the insurance policy you purchase is suitable and adequate for your particular needs.
6.3 If, in our reasonable opinion or the reasonable opinion of the provider of any part of the services to which your reservation relates, your behavior or the behavior of any member of your party is disruptive, threatening, or abusive; causes unnecessary inconvenience; or is causing or likely to cause danger, damage, distress or upset, disturbance, or annoyance to others or others' property, we may terminate your travel arrangements without any liability on our part. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
6.4 It is your responsibility to ensure that you are fit to travel and participate in all parts of the services you have booked and undertaken.

7. Complaints

7.1 We are committed to offering our valued customers the highest standard of product and consistent service delivery. Should you have a complaint, please inform the local Arabian Adventures representative or the accommodation management immediately. If the problem is not resolved to your satisfaction, any further complaint should be made to us, no later than 30 days after your return from your Dubai Stopover, in writing to Customer Relations, Emirates Dubai Stopovers, P. O. Box 7631, Dubai, United Arab Emirates, or by email to ekdubaistopovers@emirates.com. Please provide as much information as possible, including your Dubai Stopovers booking reference and dates, where applicable.
7.2 If you fail to follow this procedure, we will have been deprived of the opportunity to investigate and rectify your complaint during your Dubai Stopover and this may affect your rights under this contract.

8. Feedback

8.1 We value your feedback. If you would like to share feedback with us about your Dubai Stopover experience, you can do so by mail or email. Please provide as much information as possible, including your Dubai Stopover booking reference and dates, where applicable. You can write to us at Customer Relations, Emirates Dubai Stopovers, P. O. Box 7631, Dubai, United Arab Emirates, or e-mail us at ekdubaistopovers@emirates.com.

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