Rules & Notices

Conditions of Carriage

Your ticket for air travel on Emirates constitutes a contract of carriage, allowing you to be carried on a flight or series of flights, and its terms are governed by a) the Terms & Conditions of the ticket, b) the Conditions of Carriage below, c) applicable Tariffs, and d) our Regulations.

Download a PDF of the Conditions of Carriage

Download a PDF of the Emirates tariff

European Union notices

Effective 17 February 2005, EC Regulation 261/2004 gives passengers boarding a flight in an EU country certain rights in the event of denied boarding, cancellation, or long delay of flights.

Download the Denied Boarding Notice (PDF)

Download the Delay Notice (PDF)

Download the Cancellation Notice (PDF)

If you feel you are entitled to compensation according to these notices, please contact your nearest Emirates office.

Download the National Enforcement Bodies (PDF)

Note that not all EC countries have appointed national enforcement bodies.

Effective 1 May 2009, the EU imposed new restrictions on the personal import of products of animal origin into the EU. More information can be found on the European Commission’s website.

EU Summary of Liability

Download the EU Summary of Liability (PDF)

List of banned air carriers subject in the EU

Click here to see the list

If we have made a reservation for you on a flight which is due to be operated by an airline whose name is entered on the list, you will be entitled to reimbursement or re-routing in respect of such flight*.

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* In accordance with Article 8 of EC Regulation 261/04. This applies only where the first point of origin in your contract of carriage is located in the EU, and where the flight is not subject to cancellation because it does to not touch a point in the EU, you have chosen not to take the flight.