FAQs

Can reward tickets be refunded or endorsed to other carriers?

Yes. Skywards® reward tickets can be refunded for a fee of US $50. However the reward tickets cannot be endorsed for travel on other airlines.

I've lost my paper ticket. What should I do?

Can I purchase additional Miles?

What if I cannot travel before the expiry date of my Skywards Miles?

Cabin baggage allowance and exceptions

What are the online payment rules?

Can I cancel or amend my Business Reward award booking?

If I issue an award booking before my Miles expire, can I refund the ticket later? Will I also receive all my Miles in my Business Rewards account again?

What do I get when I upgrade a booking using Skywards Miles?

Can I pay for an online booking with my credit card if I am not travelling myself?

What are the online payment rules?

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