There are 29 FAQs for Emirates and Qantas

What will be the key benefits of the partnership?

We will create the world’s leading airline partnership, which will open up an extensive network to our customers and provide a seamless travel experience. From March 31, 2013, Emirates customers will have one-stop access to most parts of the combined Qantas and Emirates network in Europe, the Middle East and Africa. More destinations will be available once additional regulatory approvals have been confirmed.

What does interim authorization allow Emirates and Qantas to do?

Interim authorization means that Emirates and Qantas can now coordinate on pricing, sales and capacity on codeshare routes (which currently exclude services to/from destinations such as New Zealand, where regulatory approval is still pending).

Are there still outstanding approvals that are needed?

We are waiting for the ACCC’s final authorization, which is expected in March 2013. The ACCC’s interim authorization currently does not extend to Trans-Tasman services, and we’re also waiting for regulatory approvals in other jurisdictions, such as New Zealand.

Which codeshare flights are currently available within the Qantas domestic network?

Emirates customers can now choose from 32 Australian destinations across the Qantas network. Current Emirates Australian destinations:

Adelaide (ADL)	Brisbane (BNE)	Melbourne (MEL)
Perth (PER)	Sydney (SYD)

New codeshare Australian destinations:

Albury (ABX)	Alice Springs (ASP)	Armidale (ARM)
Ayers Rock (AYQ)	Broome (BME)	Bundaberg (BDB)
Cairns (CNS)	Canberra (CBR)	Coffs Harbour (CFS)
Darwin (DRW)	Devonport (DPO)	Dubbo (DBO)
Geraldton (GET)	Gladstone (GLT)	Gold Coast (OOL)
Hervey Bay (HVB)	Hobart (HBA)	Launceston (LST)
Learmonth (LEA)	Mackay (MKY)	Mildura (MQL)
Port Lincoln (PLO)	Port Macquarie (PQQ)	Rockhampton (ROK)
Tamworth (TMW)	Townsville (TSV)	Wagga Wagga (WGA)

Will customer benefits be different on codeshare flights?

Existing Emirates benefits and polices extend to Qantas codeshare flights, such as baggage allowances, lounge access and frequent flyer benefits. We continue to work with Qantas to further strengthen customer benefits within the partnership, and will keep you updated.

When can I book Emirates codeshare flights?

International and domestic codeshare services are available for immediate sale, for travel from March 31, 2013. This covers services between Australia and Asia, Australia and Dubai, and Dubai and London, as well as within the domestic network. Please see the table below for a full list of flights covered by the partnership.

Group	Routing	QF Operated Flight Number	EK Marketing Flight Number
1	ABX-SYD	2202	5171
2	ADL-ASP	723	5723
3	ADL-BNE	664	5664
4	ADL-CBR	2092	5119
5	ADL-DRW	754	5754
6	ADL-MEL	670	5670
7	ADL-PER	585	5585
8	ADL-PLO	2267	5196
9	ADL-SYD	730	5730
10	ARM-SYD	2013	5073
11	ASP-BNE	982	5982
12	ASP-MEL	797	5797
13	ASP-PER	1935	5390
14	ASP-SYD	791	5791
15	AYQ-SYD	729	5729
16	BDB-BNE	2319	5543
17	BME-BNE	1031	5209
18	BME-MEL	1051	5213
19	BME-PER	1071	5223
20	BME-SYD	1043	5211
21	BNE-CBR	2567	5988
22	BNE-CNS	782	5782
23	BNE-DRW	824	5824
24	BNE-GLT	1702	5301
25	BNE-HVB	2374	5699
26	BNE-MEL	605	5605
27	BNE-MKY	1760	5323
28	BNE-PER	589	5589
29	BNE-ROK	2356	5644
30	BNE-SYD	501	5501
31	BNE-TSV	968	5968
32	CBR-MEL	477	5477
33	CBR-PER	717	5717
34	CBR-SYD	560	5560
35	CFS-SYD	2101	5120
36	CNS-MEL	703	5703
37	CNS-SYD	923	5923
38	DBO-SYD	2037	5083
39	DPO-MEL	2050	5093
40	DRW-MEL	839	5839
41	DRW-PER	793	5793
42	DRW-SYD	829	5829
43	GET-PER	2433	5832
44	GLT-SYD	2121	5145
45	HBA-MEL	1012	5203
46	HBA-SYD	1020	5207
47	LST-MEL	2280	5433
48	MEL-MQL	2078	5106
49	MEL-PER	475	5475
50	MEL-SYD	400	5400
51	OOL-SYD	861	5861
52	PER-LEA	2428	5823
53	PER-SYD	566	5566
54	PQQ-SYD	2159	5155
55	SYD-TMW	2002	5064
56	SYD-WGA	2221	5180

Can I purchase flights marketed by Emirates (EK flight number) but operated by Qantas via the Emirates website?

Yes, all Emirates international and domestic codeshare flights on Qantas are available for booking via the Emirates website. If you are unable to access our online booking service, please call your nearest Emirates Contact Center.

Can I book Qantas Premium Economy Class seats online on the Emirates website?

Sorry, currently you can only book Qantas Economy Class, Business Class or First Class seats online via the Emirates website.

How will I know if the flight is operated by Emirates or Qantas?

Emirates flights in the 5000 series are operated by Qantas, and Qantas 8000 series flights are operated by Emirates. The airline that you will fly with will be confirmed during the reservation process.

Can I make changes to a Qantas-operated flight via emirates.com or an Emirates Contact Center?

Yes. Changes can be made via emirates.com and through Emirates Contact Centers.

Why are there pre-seating charges for some Qantas flights?

Qantas applies a charge to passengers wishing to choose seats on international flights, with the exception of First Class and Business Class passengers, Emirates Skywards and Qantas Frequent Flyer members in tiers Silver and above, and all passengers who select a seat in the last 24 hours prior to departure. To select and pay for a seat with Qantas, visit Manage a Booking on qantas.com.

There is no charge for selecting a seat on domestic Qantas flights – however, seat selection is only possible on certain domestic routes.

For routes on which seat selection is not possible, you can select a preference for window or aisle seats.

Passengers traveling with infants on Qantas flights cannot select seats, and will automatically be assigned seating in bassinet rows if possible.

Are halal meals offered on Qantas flights?

Customers traveling on Qantas between Australia and London Heathrow via Dubai will automatically receive halal meals.

Customers traveling on any other Qantas routes as part of an Emirates codeshare or redemption booking, including both international and domestic Australian routes, will need to pre-order halal meals on emirates.com.

Will Qantas and Emirates be offering the same fare structure on codeshare services?

Emirates and Qantas are working on joint fare structures across the permitted areas of co-operation. The new fare structures will be progressively rolled out from early March.

When I book a codeshare flight, can I still apply for a UAE visa online?

You can apply for UAE visas on emirates.com with codeshare flights, provided you hold an Emirates 176 ticket and the journey into and out of Dubai carries the EK flight reference.

Will there be a new ticketing process for codeshare flights?

No. Normal ticketing procedures will apply.

Can I check in online for Qantas flights on the Emirates website?

Please note that online check-in is not available if the first flight in your itinerary is not an Emirates flight. This applies to all codeshare flights not operated by Emirates.

If the first flight of your journey is operated by Qantas, you can check in online via the Qantas website.

When traveling on a codeshare flight, can I check in at both Emirates and Qantas counters?

No. If you are traveling on an Emirates-operated flight you need to check in at the Emirates counter, and for Qantas-operated flights at the Qantas counter.

Will I only have to check in once when my journey includes both Emirates- and Qantas-operated flights?

Yes. If your itinerary includes both Emirates and Qantas services, and the first flight of your journey is operated by Emirates, you will be checked in right through to your final destination. You will also be issued with boarding passes for all sections of your journey at your departure airport.

Do Emirates baggage allowance rules apply to my Qantas-operated flight?

If you are on a Qantas-operated flight (with a QF code), Qantas baggage allowances will apply. This includes QF flights redeemed using your Emirates Skywards Miles and connecting Australian domestic flights. However, if you are on a codeshare flight (with an EK flight number, but operated by Qantas) then Emirates baggage allowances will apply. Learn more about Qantas baggage allowances at qantas.com. 

Emirates will not be changing any of the free baggage allowances, including those for infants or sporting equipment. We are also offering greater discounts on online pre-paid baggage discounts from 20% to 30%. Please see the table below for rate in USD per kg:

From	To
	Middle East	Sub-continent	Africa and Indian Ocean	Far East	Europe	Australasia
Middle East	15	15	30	30	30	50
Sub-continent	15	15	30	30	30	50
	30	30	15	50	60	60
Far East	30	30	50	15	60	30
Europe	30	50	60	60	15	60
Australasia	50	50	60	30	60	15

Will I receive the same baggage allowances on domestic flights as international flights?

When you transfer from an international flight to a Qantas domestic flight, or vice versa, within 24 hours on the same ticket the international allowance will apply to both sectors. If you are traveling on separate tickets you need to present both tickets when checking in your baggage. Some exclusions and restrictions apply to Qantas Link flights to and from Lord Howe Island, Olympic Dam and Mount Hotham.

Will Emirates Skywards members be offered additional checked baggage allowance on Qantas operated flights?

Existing Emirates Skywards additional baggage allowances will be honored on Qantas-operated flights.

If I choose to fly with Qantas from Dubai to Australia, can I still use the Emirates lounge in Dubai?

You can use the Emirates lounges in Dubai when flying with Qantas if you:

• are traveling in First Class or Business Class, or
• are an Emirates Skywards Platinum, Skywards Gold or Skywards Silver member, or
• are a Qantas Platinum One, Platinum or Gold Frequent Flyer member.

If I am eligible for lounge access and departing from an airport with both an Emirates lounge and a Qantas lounge, can I choose either lounge?

We recommend that you use the lounge of the operating airline to ensure convenient gate proximity and access to boarding calls and other flight information.

As an Emirates Skywards member traveling on the Qantas domestic network, will I have access to Qantas domestic lounges in Australia?

Emirates Skywards Gold members will have access to Qantas Club Domestic Lounges in Australia. Emirates Skywards Platinum members will have access to Qantas Domestic Business Lounges (where available) and Qantas Club Domestic Lounges in Australia.

Emirates currently offers its First Class and Business Class passengers a Chauffeur-drive service in many parts of the world. If I fly with Qantas in First Class or Business Class on an Emirates codeshare or redemption ticket, will I still get this service?

Chauffeur-drive will be available to Emirates customers flying on Qantas as part of an Emirates codeshare in the following locations: Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perth, Hobart, Dubai and London.

For Emirates Skywards members redeeming miles on Qantas flights, Qantas rules will apply in each location – please visit qantas.com for details of where Chauffeur-drive is available and to book this service.

How do I make a chauffeur service request?

The booking service is not presently available on Qantas-operated flights but will be soon.

When I arrive in Australia with Emirates and need to transfer to a domestic flight with Qantas, where do I go?

If you are transferring from an Emirates international flight to a domestic flight, you will need to clear customs and collect your baggage before you go to the domestic terminal. Some international airports have domestic transfer desks that allow you to check your bags in for your domestic flight before proceeding to the domestic terminal.

If there is any delay or disruption to my flight, who should I contact for help?

Both airlines will be made aware of any delays or disruption. The airline that you are flying with will keep you informed of the situation, and help you rebook if necessary.

Will Qantas offer STPC for Emirates customers?

STPC will be provided by Qantas in Dubai subject to eligibility.