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Emirates Best Price Guarantee

Terms & Conditions

  • Best Price only applies to the flight component of your booking with Emirates and does not apply to any land products (being hotel, car hire, travel insurance or other non-flight products or services) purchased by you from Emirates.
  • You must have paid for your flight(s) in full by credit card, debit card, PayPal or Real Time Bank Transfer via www.emirates.com or your country emirates.com site (the “Purchased Fare”) on or after 1st February 2009.
  • Qualifying flight(s) include one way or return and must be operated solely by Emirates. Emirates flights with four digit numbers are operated as codeshare services with other airlines and are excluded from Best Price.
  • You will be governed by the terms and conditions applicable in the country of departure on your Purchased Fare.
  • If you find an Emirates fare on another website (that is not an emirates.com site) at a cheaper price than the Purchased Fare by more than USD 20 per person (or equivalent) (the “Third Party Fare”), Emirates will refund the difference between the Purchased Fare and the Third Party Fare. To be eligible to apply for such a refund:
    • The Third Party Fare must be for exactly the same itinerary as the Purchased Fare including, but not limited to, the same flight(s), same date(s), same class of travel, same booking class, same number of passengers and same fare conditions.
    • The Third Party Fare must exist at the same time that the Purchased Fare is booked.
    • The Third Party Fare must be in the same currency as the Purchased Fare and include all taxes, fees, surcharges and charges applied to the payment method used for the purchased fare.
    • The Third Party Fare must be available from a website that is based in the same country of departure as the Purchased Fare.
    • The Third Party Fare must be bookable online. Any Third Party Fare that can be viewed but cannot be booked and paid online will be excluded from Best Price.
  • To qualify for a refund you must fill out the online claim form in English and Emirates must receive your claim form by midnight of the same day you booked your Purchased Fare using the time zone of your departure country. You need to retain a screen shot or a print out which shows the final price inclusive of all taxes, fees and surcharges of the Third Party Fare. Emirates may request to see this screen shot to help verify your claim. Emirates will independently confirm the legitimacy of the screen shot and will verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or not in good faith. Any incomplete claim forms or any other form of claim will not be accepted.
  • Emirates will verify that your Third Party Fare meets all the criteria set out in these terms and conditions and you will be notified whether or not you have qualified for a refund within 72 hours of submitting your claim form. Emirates will endeavor to complete the refund within 15 working days of notification that you have qualified for a refund. If the booking originates from India, the refund will be processed within 30 working days. Emirates decision will be final and binding and no correspondence will be entered into.
  • Any refund will be credited to the credit card, debit card, PayPal account or bank account that was used for the Purchased Fare.
  • Best Price will not apply in the following situations:
    • to any fare offered outside of the public domain or special eligibility fares including (but not limited to) third party promotion fares, corporate discount fares, senior, affiliate, wholesale, opaque agencies, staff fares, consolidator, group, Visit Family and Relatives fares, or closed user group offers;
    • if the Purchased Fare or Third Party Fare has been discounted by the use of frequent flyer miles, Business Rewards miles, currency of any type of any loyalty program, coupons or any other offers or discounts;
    • if either the Purchased Fare or Third Party Fare make up part of a travel package where the flights are included;
    • if you have requested a refund or cancellation of any section of the itinerary or subsequently made any amendments to the Purchased Fare;
    • if Emirates, using reasonable endeavors, is unable to verify that the Third Party Fare was bookable online on the date of your claim;
    • if the country of departure on your Purchased Fare is not offering Best Price;
    • if you have located a Third Party Fare at a different time to when you completed your booking on emirates.com, even if you didn’t pay immediately at the time of booking. For example, you made a booking on Monday and chose to pay by bank transfer. On Tuesday before sending your bank transfer you found a Third Party Fare at a cheaper price. The time of payment is not relevant. Only the time of booking is relevant.
  • Emirates reserves the right to cancel this promotion or amend these terms and conditions at any time without notice.