Help Centre

Will I have to pay any fees for changing my ticket?

A number of fares, including most discounted or promotional fares, will require a fee for making changes. If you change your booking on, the system will tell you automatically which charges will apply for penalties, fare differences or  additional taxes. These charges will have to be paid by credit or debit card before completing the changes online.

Please note: if the booking class of your original ticket is not available on your new flight, the ticket must be rebooked to the next available booking class - this fare may be higher than your original ticket.

Contact Us

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number only if you have already made a hotel reservation on through the service provided by our partner, Tourico. Tourico is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.