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Help Centre

What should I do if my baggage is damaged in transit?

If your baggage has been damaged in transit, you need to file a claim before you leave the airport by approaching the nearest Emirates representative or the baggage services desk. This can usually be found in the customs hall, near the baggage claim area.

If you have left the airport without filing a claim, you must contact your local Emirates office within 7 days.

Occasionally, a bag may be delayed and subsequently delivered in a damaged state. In these cases, please contact Emirates.

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Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

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Please call this number for general queries or to make changes to your travel insurance policy.

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Please call this number if you need to make a claim.