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What should I do if my baggage doesn’t show up at the baggage claim?

If you cannot find your baggage at the terminal, go to the baggage services desk at the airport. It can usually be found in the customs hall, near the baggage claim area.

There, you need to fill out a Property Irregularity Report. This report contains a unique reference number, which enables Emirates to trace your baggage. You may view the status of your report at any time by entering your reference number into the World Tracer application here. The more information you can give us about your baggage – colour, make, identifying marks, etc. – the better.

If you have left the airport without filling out a report, you must contact your local Emirates office within 21 days to file any claim.

When your baggage has been received, we will advise you immediately and arrange a convenient time for delivery.

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Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

If you want to make claim:
Please refer to the phone number in your policy document.