Help Centre

Where can I find the booking reference/PNR?

eticket

If you received an eticket via email, your booking reference is the six character alphanumeric code that appears to the right of the 'BOOKING REFERENCE' field. It will begin with B, C, D, E, F, G, H, I, J, K or L. 




eticket (airline printed receipt)

On your flight coupon / ticket, your PNR is the first six alphanumeric characters printed toward the right as shown in the illustration below.

 

An eticket from a travel agent will also contain another six-character booking reference – you can also use this to check in online at emirates.com

Call us

The contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.