Last updated: 18 June 2016, 21:33 Dubai (GMT+4)
Tickets Issued with Zero Fare in Brazil
On 16 June 2016, a technical error occurred where a number of Emirates tickets for certain flights originating in Brazil were shown as available for purchase online with a zero value fare. This error lasted for approximately three hours. During this time, these tickets showed a purchase value equal only to the taxes applicable to the flights, with no actual fare component shown. Due to the clear nature of the technical error, any tickets issued in error during this time were automatically cancelled and all charges have been refunded.
Emirates has contacted all affected passengers who purchased tickets online through Emirates’ website as well as affected travel agents who have issued tickets, to assist in rebooking flights at the appropriate available fare.
Emirates apologises for the inconvenience this has caused the affected customers. Emirates fares are competitively priced and we remain committed to providing our customers with excellent service and a strong value-for-money proposition.
If you have any questions, please contact customer service-SAC: 0800 770 2130 / 0800 7720 2131(for hearing impaired customers).