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Help Centre

Can I use the Miles earned on my current flight towards an instant upgrade on the same flight?

You will need to have sufficient Skywards Miles in your account at the check-in desk or on board to get an instant upgrade. As Miles are only credited to your account after you complete a journey, we cannot factor in the Miles earned on the journey you are currently taking.

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Hotel booking

Hotel booking

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Please call this number for hotel booking queries only (excluding Dubai Stopovers). This service provided by our partner, Tourico.
Tourico is unable to answer any Emirates related queries.

Car hire

Car hire

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Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer any Emirates related queries.

Travel Insurance

Travel Insurance

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Please call this number for general queries or to make changes to your travel insurance policy.

If you want to make a claim:
Please refer to the phone number in your policy document.