FAQs

Can I extend my Miles which are expiring?

Sorry, no. As per the Terms & Conditions of the Business Rewards programme, validity of Miles cannot be extended.

What if I cannot travel before the expiry date of my Skywards Miles?

I want to utilise my Business Rewards Miles but cannot get bookings since it is peak season – what should I do?

How long are Business Reward Miles valid for?

If I don’t have enough points for a Business Rewards award flight, can I purchase additional Miles to allow me to redeem a reward?

Can I cancel or amend my Business Reward award booking?

Can I combine my Business Rewards Miles with those in another Business Rewards organisation’s account if I do not have sufficient Miles in my account?

Can you combine Skywards and Business Rewards Miles?

Can Miles from two Business Reward accounts be combined to claim an award?

How long are Business Rewards award tickets valid for?

If I issue an award booking before my Miles expire, can I refund the ticket later? Will I also receive all my Miles in my Business Rewards account again?

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