FAQs

Can I add Business Rewards Miles to my account prior to travel?

No, Miles may only be added once travel is completed.

Are Business Rewards Miles credited automatically after a flight?

Who manages the Business Rewards account?

How do I book my rewards using my Business Rewards Miles?

Once an organisation’s Business Rewards account is cancelled, can the Miles be transferred to another Business Rewards account?

I want to utilise my Business Rewards Miles but cannot get bookings since it is peak season – what should I do?

Can I earn Miles on an unused ticket?

Why are my Business Reward Miles missing from my account?

How long do I have to wait before my Miles appear in my Business Rewards account?

Can I combine my Business Rewards Miles with those in another Business Rewards organisation’s account if I do not have sufficient Miles in my account?

If I issue an award booking before my Miles expire, can I refund the ticket later? Will I also receive all my Miles in my Business Rewards account again?

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