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Emirates Skywards: Membership Benefits

There are 25 FAQs for Emirates Skywards: Membership Benefits.

What are the benefits of each of the different membership tiers?

There are lots of things to look forward to in every tier, from instant upgrades to access to airport lounges and more bonus Miles when you fly. Please visit the Membership Benefits page for more information.

Can my family or travelling companion benefit from my tier membership when they travel?

There are several ways in which your travelling companions might benefit from your membership when they travel with you.

An Emirates Skywards member of any tier can buy instant upgrade rewards with Skywards Miles at the check-in desk for companions who are travelling with them on the same flight. Silver, Gold and Platinum members can also take advantage of this service on board the aircraft.

Gold and Platinum members travelling in any class, may also invite a guest travelling onwards with them on Emirates into the airport lounge. Please see the FAQ on lounge access for more details.

Travelling companions of Platinum members may benefit from priority baggage delivery, subject to availability. Platinum members may nominate another Emirates Skywards member for a complimentary Gold Partner card.

What are guaranteed seat reservations and how do I get one?

If you are a Gold member with a Skywards Flex Fare commercial ticket, in any class, with no minimum/maximum stay restrictions*, we will guarantee an Economy Class seat for you if no tickets are available in any other class on your flight. This service is only available if you have given us your Emirates e-ticket number and made your reservation at least 48 hours before the flight. You will also need to send a copy of your ticket to the nearest Emirates Contact Centre. On the day of your flight, please make sure you check in at least 90 minutes before the flight departs to guarantee your seat.

If you are a Platinum member with a a Skywards Flex Fare commercial ticket, in any class, with no minimum/maximum stay restrictions*, we will guarantee a Business or Economy Class seat for you if no tickets are available in any other class on your flight. This service is only available if you have given us your Emirates e-ticket number and made your reservation at least 48 hours before the flight. You will also need to send a copy of your ticket to the nearest Emirates Contact Centre. On the day of your flight, please make sure you check in at least 90 minutes before the flight departs to guarantee your seat.

*Please review Fare Conditions and applicable restrictions on emirates.com at the time of booking.

What is a Last Seat Skywards Flex reward?

Our Platinum members can redeem Skywards Miles for a Business Class or Economy Class Skywards Flex reward ticket, even on high-demand flights with restricted availability. The Last Seat benefit only applies to online bookings.

What is a Gold Partner card?

Eligible Emirates Skywards members may nominate another member for a Gold Partner card. This could be a spouse, family member, friend or business colleague. The nominating member must choose their Gold Partner within their 12-month tier cycle. Members wishing to nominate a Gold Partner can enter the last name and membership number of their nominee in the form on the Benefits page of their account. In the event of any technical issues, please call an Emirates Contact Centre.

How long is the Gold Partner card valid?

The Gold Partner card will be linked to the nominating member for as long as the nominating member retains his or her tier status. However, if the nominating member is downgraded, the Gold Partner will keep their Gold status until their next tier review date, at which point they will retain Gold status only if they have achieved 50,000 Tier Miles, or flown 50 qualifying flights.

Can I change my Gold Partner nominee?

A Gold Partner nominee can only be changed after their 12-month Gold tier cycle is completed. You can do this by making sure the auto-renew check box is unticked in the Gold Partner section of your Benefits page. If a Gold Partner cardholder achieves Platinum status in their own right, then the nominating member may choose another Gold Partner. In the event of any technical issues, please call an Emirates Contact Centre.

How do I auto-renew a Gold Partner nominee?

You can choose to automatically renew your Gold Partner anytime within their tier cycle by ticking the auto-renew check box in the Gold Partner section of your Benefits page. If you do not wish to renew your Gold Partner simply leave the auto-renew check box unticked. Once your current Gold Partner’s tier cycle is completed you will be able to nominate a new Gold Partner.

Am I automatically entitled to free upgrades when I travel if I am an Emirates Skywards member?

If you are a Blue, Silver, Gold or Platinum member, upgrades on Emirates flights can only be obtained in exchange for Skywards Miles or for cash, where applicable.

How do I book an instant upgrade reward?

Any Emirates Skywards member can spend Skywards Miles on instant upgrades at the check-in desk. If you are a Silver, Gold or Platinum member, you can also take advantage of this service on board the aircraft. You can also spend your Miles on instant upgrades for travelling companions. Simply ask one of our check-in staff or crew members to assist you.

Please note that instant upgrades are subject to seat availability and applicable upgrade restrictions*. Instant upgrades are not currently available to Skysurfers members.

*Selected Emirates Skywards Saver Tickets are only upgradable via online check-in or airport check-in. Please review Fare Conditions and applicable restrictions on www.emirates.com at the time of booking.
Can I upgrade one part of a multi-flight journey?

Depending on the zones you are flying through and where you stopover or transit, it may be possible to upgrade just one section of your journey.

If you are travelling on a multi-flight journey where partial upgrading is allowed and you would like to use your Skywards Miles for an instant upgrade at the check-in desk, you will also need to make additional requests at any transfer desks or stopover destinations. Please ask for more details when you first check in.

Please note that on some multi-flight journeys, you will be upgraded only if seats are available on the entire journey. Please call your nearest Emirates Contact Centre regarding a specific booking.

Will I receive a higher baggage allowance if I upgrade? Will it apply to all sectors of the flight?

If you upgrade online or at check-in you will receive the excess baggage allowance applicable to the class of your upgrade. Please read the FAQ to see where exceptions to excess baggage allowances may apply due to airport regulations.

If you are travelling on multiple flights during one journey, an upgraded baggage allowance only applies to the part of the journey that has been upgraded. On the other flights during the journey, you will need to either upgrade again or pay the extra fee for the heavier baggage.

If I upgrade, will I be served meals as per the purchased class or the upgraded class?

If you have confirmed an upgrade at least 48 hours before you travel then you will be able to choose a meal from the menu in your upgraded cabin class. If you have upgraded less than 48 hours prior to your flight, or if you take advantage of our instant upgrade service at the check-in desk or on board, then we will do our best to accommodate you with a meal from the upgraded cabin class menu. If meals are not available, we will serve you your meal from the original booking class menu. Please note that this does not apply to special meals; for example, if you have ordered a vegetarian or gluten-free meal in advance, this will be served from the original booking class menu.

If I spend Miles on an instant upgrade, can I take advantage of the complimentary Chauffeur-drive service?

Due to the limited notice period of an instant upgrade, we are not able to offer this additional service. However, if you upgrade at least 48 hours prior to travel using our online Manage a Booking facility or through an Emirates Contact Centre, then the Chauffeur-drive service will be available to you.

Can I use the Miles earned on my current flight towards an instant upgrade on the same flight?

You will need to have sufficient Skywards Miles in your account at the check-in desk or on board to get an instant upgrade. As Miles are only credited to your account after you complete a journey, we cannot factor in the Miles earned on the journey you are currently taking.

Can I top up my Miles to upgrade?

This is possible, but you cannot do this at the check-in desk. To top up your Miles for future travel please go to the Purchase Miles page.

Can an unaccompanied minor of an Emirates Skywards member be upgraded?

An unaccompanied minor can be upgraded before a flight by using the online Manage a Booking facility. It is also possible to upgrade an unaccompanied minor if a relative, parent or guardian uses Skywards Miles from their own account to buy an instant upgrade at the check-in desk.

When do I get e-gate access benefits?

Emirates Skywards members can use Dubai Immigration’s e-gate technology at Dubai International Airport and also at Abu Dhabi International Airport. Once your card is activated, you will be able to exit and enter these airports in as little as five seconds. Please note that Emirates Skywards Blue members will receive their membership cards once they complete their qualifying flights.

If you are eligible for e-gate benefits you will need to activate your card prior to travelling, which can be done at various locations in Dubai or at Dubai or Abu Dhabi International Airports. Your e-gate privileges will remain valid as long as you are an active Emirates Skywards member.

Which Emirates Skywards members are eligible for e-gate benefits?

E-gate is available to all Emirates Skywards members over 18 years old, residing in the United Arab Emirates, or nationals of the Gulf Cooperation Council or of the UAE's visa waiver countries. Eligible visa waiver countries are: Australia, Austria, Belgium, Brunei, Canada, Denmark, Finland, France, Greece, Germany, Holland, Hong Kong, Iceland, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Malaysia, Monaco, New Zealand, Norway, Portugal, Scotland, Singapore, Spain, South Korea, Sweden, Switzerland, the United Kingdom, the USA and the Vatican. Please note that Emirates Skywards Blue members will receive their membership cards once they complete their qualifying flights.

We endeavour to keep this information as up to date as possible; however for the definitive list, please contact Dubai Naturalisation and Residency Department.

When do I receive my e-gate card?

You do not receive a separate e-gate card. If you are eligible for e-gate benefits, your Emirates Skywards membership card should have built-in e-gate functionality. Emirates Skywards Blue members will receive their membership cards once they complete their qualifying flights.

How do I activate my Emirates Skywards e-gate card?
To activate e-gate functionality on your card, you will require:
  • original passport (with a validity of at least six months); residents of the UAE will need their original valid residency visa
  • Emirates Skywards membership card with e-gate functionality
  • passport photograph
These documents need to be taken to one of the following locations:
 
LocationContact *
Bin Sougat Centre+971 4 707 5942
Dnata Deira Office+971 4 707 5947
Dnata Sheikh Zayed Road+971 4 707 5970
Dubai Airport Free Zone Al Manara+971 4 707 5615
Dubai Festival City+971 4 707 5278
Dubai International Airport
Terminal 1: Departure food court area
+971 4 707 5091
Dubai International Airport
Terminal 1: Arrival airport service unit desk
+971 4 707 5092
Dubai International Airport
Terminal 2: Departure information desk area
+971 4 707 5285
Dubai International Airport
Terminal 3: Departure First Class area
+971 4 707 5379
+971 4 707 5388
Dubai International Financial Centre+971 4 707 5522
Jebel Ali – Gate 3+971 4 707 5440
+971 4 707 5424
TECOM+971 4 707 5929


*You can also call the central toll-free line at 800 5111

You can also activate your card at Dubai or Abu Dhabi airport e-gate counters. Please make sure you leave enough time in your schedule to activate your card if you would like to do so at the airport.

When and where can I get lounge access?

As a Silver, Gold or Platinum member, you can enjoy a range of lounge benefits, even when flying Emirates in Economy Class.

Silver members departing on or transiting to an Emirates flight from Dubai can access any of our Business Class Lounges in Concourses A, B or C in Dubai International Airport.

Gold members can also use all Emirates Lounges and affiliated lounges across the network, even when flying Emirates in Economy Class. Additionally, as a Gold member, you can take a companion travelling on the same Emirates flight into the lounge with you.

Once you reach Platinum, you and a guest can enjoy our First Class Lounges in Dubai International Airport, regardless of class of travel, provided that the guest is travelling on the same Emirates flight with you. Anywhere else on our network, you may invite a guest to join you in our Emirates Lounges, with the same conditions.

Please note that all members travelling on flights operated by other carriers (including Emirates codeshare flights) are not eligible to access the Emirates Lounges. Please visit the Qantas FAQs to find out more about access to Qantas Lounges.

Do I get any excess baggage allowances?

Silver members are entitled to a guaranteed excess baggage allowance of 12 kg above the ticketed limit for a particular cabin class, Gold members are guaranteed 16 kg above the ticketed limit and Platinum members are guaranteed 20 kg above the ticketed limit. However, please note the following:

  • The maximum weight per checked-in item of luggage is 32 kg on all cross-Atlantic flights
  • Economy Class baggage to the US cannot weigh more than 23 kg or 50 lb per item.
  • Maximum weight limits per bag may vary in accordance with differing international airport regulations.
  • Excess baggage privileges do not apply to cabin baggage or on flights in which the baggage allowance is given as 'number of luggage items’, instead of kilogrammes.

If your journey starts in the United States, please make sure you are aware of baggage allowances specific to this route.

We also have an online baggage allowance calculator to help you plan your trip.

How does my travel coordinator access my account online?

You will need to share your account number and password with your travel coordinator so they can access your account.

Can a travel coordinator benefit from my Emirates Skywards membership?

Travel coordinators are not entitled to any membership privileges from your account. However, they can always join the Emirates Skywards programme themselves to start enjoying the benefits.

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