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Help Centre

How much will each message cost?

This Emirates service is complimentary, but the mobile service provider you are connected to may apply their own charges. This depends entirely on your mobile network, however email alerts will always be free of charge.
View the list of providers here.

In order to sign up to receive alerts, you must be the owner of the email address and/or mobile phone, or a lawful user of it who is authorised to incur any charges that may be applied.

Call us

Hotel booking

Hotel booking

Tel:

Please call this number for hotel booking queries only (excluding Dubai Stopovers). This service provided by our partner, Tourico.
Tourico is unable to answer any Emirates related queries.

Car hire

Car hire

Tel:

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer any Emirates related queries.

Travel Insurance

Travel Insurance

Tel:
Please call this number for general queries or to make changes to your travel insurance policy.

If you want to make a claim:
Please refer to the phone number in your policy document.