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FAQs

There are 38 FAQs for Skywards.

What is Emirates Skywards?

Emirates Skywards is the award-winning frequent flyer programme of Emirates Airline, launched in May 2000. Membership of the programme provides access to a world of exclusive benefits designed to make travel more rewarding and enjoyable.

Emirates Skywards is a regular winner of travel and customer service awards including Business Traveller Middle East Awards and the Freddie Awards, known as the ‘Oscars’ of customer loyalty programmes. Some of the titles we have earned over the years include: Programme of the Year, Best Website, Best Member Communications, Best Customer Service, Best Award Redemption, Best Reward Promotion, Best Loyalty Programme and Best Frequent Flyer Programme.

What is Skysurfers?
Skysurfers is our club for young frequent flyers aged between two and 16. Members earn Miles with Emirates and our partners in the same ways and at the same rate as the Emirates Skywards programme. Skysurfers can redeem their Miles for free flights or a variety of exciting rewards, with the approval of their appointed parent or guardian. For more details, please visit the Skysurfers website.
How long are my Tier Miles valid for?

Tier Miles are valid for up to 13 months from the date you start earning, which is usually your first flight as an Emirates Skywards member either on Emirates or on an EK codeshare flight. If you receive Tier Miles from a backdated claim, they will be valid from the date of the flight.

What are Skywards Miles?

Skywards Miles are the reward currency you earn as an Emirates Skywards member. You can earn Skywards Miles when you fly with Emirates, as well as when you are a customer of our global partners, including partner airlines, banks, car hire agencies, hotels, and lifestyle and retail companies.

What are the benefits of Skysurfers?

The benefits of the Skysurfers programme are similar to the Emirates Skywards programme. A Skysurfers member can attain Silver or Gold status and benefits in exactly the same way as an Emirates Skywards member. In addition, Skysurfers also enjoy extra benefits when travelling and have their own exclusive website, membership card and special Skysurfers offers and events designed for young frequent flyers. Skysurfers are not eligible for Platinum membership.

Benefits of Silver and Gold Skysurfer membership do not include the use of airport lounges. However, a Skysurfer member of any tier status may accompany a relative or guardian with Platinum status into an airport lounge. 

How do young flyers enrol in Skysurfers?

Please print off and fill in an application form, which must be signed by a legal parent or guardian. This can then be sent to your nearest Emirates Contact Centre. Please visit the Skysurfers website for more details about the programme.

How long are Skywards Miles valid for?

Your Skywards Miles are valid for three years from the date your earning activity is completed. Within the calendar year that Skywards Miles are due to expire, they will be removed from your account at the end of the month in which you were born.

For example, if you earned Miles in June 2012 and your birthday is in August, these Miles will expire on 31st August 2015.

You can set automated messages from your My Account pages to remind you when Skywards Miles are due to expire.

Does the Skysurfers programme have Silver, Gold and Platinum tiers?

Skysurfers members can move to Silver and Gold tiers in exactly the same way as Emirates Skywards members. However, there is no equivalent Platinum tier for Skysurfers members.

What are Tier Miles?

Whilst Skywards Miles can be used to buy rewards, Tier Miles are collected to help you move up membership tiers, and are only earned when you fly with Emirates or a codeshare flight that carries an Emirates flight number (EK).

The number of Tier Miles that you earn during a qualification period determines the membership tier you belong to: Blue, Silver, Gold or Platinum.

Tier Miles are earned even on very short routes (starting at 1,000 for a return trip). This way, all our Emirates Skywards members have the opportunity to earn Tier Miles proportionately and build up their Miles faster, especially if they are frequent travellers.

Learn more about moving up to a higher tier.

Learn more about retaining your tier status.

Learn more about rolling tier qualification.

Will I earn more Tier Miles on a ‘Skywards Flex’ ticket?

Yes – our Skywards Flex tickets always earn you more Tier Miles.

Emirates Skywards sometimes refers to origin and destination. What does this mean?

Your origin is the airport where you start each leg of your journey, and your destination is the airport where you end each leg of your journey. So, if you’re flying a return trip from London to Auckland, your outbound flight has an origin of London and a destination of Auckland; on your return flight, the origin is Auckland and the destination is London. Stopovers are not counted as a destination.

How do I move up to a higher tier?

To move up to the next tier you need to earn sufficient Tier Miles or take enough qualifying flights during the tier qualification period

To reach Silver membership, you need to collect 25,000 Tier Miles (or take 25 qualifying flights).

To reach Gold membership, you need to collect 50,000 Tier Miles (or take 50 qualifying flights).

To reach Platinum membership, you need to collect 150,000 Tier Miles. 

Please check My Account for information about your tier status and key review dates.

How do Skysurfers members redeem Miles for Emirates rewards or partner rewards?

Emirates flight rewards

There are two ways to spend Skysurfers Miles on Emirates flight rewards:

  • A parent or guardian should sign a printed copy of the online reward form which can then be sent to an Emirates Contact Centre. 
  • If you are an Emirates Skywards member, you can book Emirates flight rewards on behalf of a Skysurfers member online, provided that you are the nominated parent or guardian and you have linked your account to your child’s account.

Please note that some rewards may also require a parent or guardian’s credit card number e.g. a flight reward will require a credit card number to pay the compulsory tax charged by airports for the journey.

Partner rewards

To redeem Skysurfer Miles with an Emirates Skywards partner, a parent or guardian should sign the relevant form and send it to an Emirates Contact Centre. Skysurfer Miles can be redeemed with the following partners: 

Partner airlines

Alaska Airlines, Japan Airlines, Jet Airways, JetBlue, Korean Air, Qantas, South African Airways, Skysurfers redemption request form

Hotels

Marriott, Emirates Wolgan Valley Resort & Spa Skysurfers redemption request form

Retail & Lifestyle

 
Can I book a reward on emirates.com using Miles from a Skysurfers or Emirates Skywards minor account?

Yes, however, this online functionality is only available to parents/guardians who are Emirates Skywards members and have their child’s account linked to their account. Once you are logged in to your linked account on emirates.com, you can view a drop-down list that allows you to select from account numbers before making the reward booking.

Can I get an Emirates Skywards Corporate card?

Our online Business Rewards programme is the ideal way for your company to make the most out of corporate travel. Small or medium-sized businesses, charities or clubs with up to 80 business travellers, can earn rewards alongside the individuals who actually do the travelling. You can also use emirates.com to manage your travel simply and securely. Visit the Business Rewards site to learn more, join the programme or book rewards.

What does a qualifying flight mean when referring to tier qualification?

A ‘qualifying flight’ is a flight from origin to destination, either on Emirates or a codeshare flight marketed by Emirates but operated by another airline. 

Your origin is the airport where you start your journey, and your destination is the final airport where you complete your journey. So a qualifying flight could be a complete inbound or outbound journey, or a one-way flight. Stopovers are not counted as a destination.

Can I have two or more Emirates Skywards accounts?

You can only have one Emirates Skywards account at a time. However, you can be both an individual member in your own right and a Family Bonus member at the same time.

How do I link a Skysurfers or a Skywards minor account to my Emirates Skywards account?

Please send a signed letter to your nearest Emirates Contact Centre, requesting that your Emirates Skywards account is linked to your child’s Skysurfers or Emirates Skywards minor account. Please ensure that all the relevant account information has been included in your letter.

What does tier qualification mean?

Tier qualification happens when you have collected enough Tier Miles or you have flown enough qualifying flights to either keep your tier or move up to the next level. 

At the time of your review, we count up how many Tier Miles you have accumulated or how many qualifying flights you have taken. If you have enough, we then promote you to the next status level or keep you in your current tier. If you haven’t qualified, you drop a tier level.

Why are the Miles I earn based on the type of fare purchased?
We recognise that different customers can pay different fares while travelling in the same cabin, so when we calculate the Miles you earn, we take into account the type of fare as well as the distance flown.
Once I’ve become a member, when do I get my membership pack?

You will receive your membership pack once you have completed two return trips in Economy Class or one return trip in either First or Business Class on any Emirates flight or codeshare flight that carries an Emirates flight number (EK).

Please note that you will receive an email asking you to confirm your delivery address, which you need to do before we can send your pack. Once you have confirmed your address, delivery will take up to three weeks. In the meantime, you can print a paper copy of your card from My Account to use as a reference.

What does rolling tier qualification mean?

Regardless of whether you drop a tier, keep your tier or move up a tier in your review, we don’t wait another year to reassess your Tier Miles balance, but instead we check it every month. That way, we keep giving you the chance to qualify or move up a tier by ‘rolling over’ your tier qualification period. So, at the end of each month we count up your Tier Miles or qualifying flights over the previous 12 months to reassess your status. This rolling assessment gives you 12 opportunities during every year to move up a tier, instead of just one.

What do I do if my card is lost or stolen?

Please call your nearest Emirates Contact Centre immediately. If you are a resident of the UAE, and your card has e-gate functionality, you should also report this to the police as soon as possible.

How do I activate my Emirates Skywards account?

If you received a temporary membership card at check-in or from promotional material, please log in to go to our easy online activation page and get started. When you join online, your account is activated automatically as soon as you complete the enrolment process.

When I move up to a higher tier, how long do I keep the benefits for?

Regardless of how many Tier Miles you have earned or flights you have flown, your card validity and benefits are extended beyond the tier review date by an extra two months, even if you have not qualified to stay in your tier.

For example, if you achieve Silver membership on 17th October 2014, your tier review date will be at the end of October 2015, but you can still use your Silver card to enjoy extended benefits until the end of December 2015, even if you do not retain your tier.

Tier reviews always take place at the end of a month.

Can I qualify for a higher tier if I fly frequently but don’t collect enough Tier Miles?

Yes, you can progress to a new tier based either on the number of Tier Miles you collect or the number of qualifying flights you take.

The thresholds for each tier are as follows: 

Silver: 25,000 Tier Miles or 25 qualifying flights

Gold: 50,000 Tier Miles or 50 qualifying flights

Platinum: 150,000 Tier Miles only

Can I use my Skywards Miles to purchase Silver, Gold or Platinum membership?

Tier status can only be earned by accumulating Tier Miles when you fly with Emirates or on an EK codeshare flight.

Where can I find the ‘What can I do today?’ section?
The ‘What can I do today?’ feature is being updated and enhanced and will be available later in the year.

The Miles Calculator is still the quickest and simplest way to find out if you have enough Skywards Miles for an Emirates reward. Simply fill in your details and the route you’d like to fly to see if you have sufficient Miles.

You can also now see how close you are to a partner reward and compare options between partners on the Our Partner page. The table on this page shows you at a glance which partners you can spend Miles with in each category (Airlines, Banks, Car Rental, Hotels, Retail & Lifestyle), as well as the minimum expenditure for a reward.
Can I still spend my Skywards Miles on raffle tickets on emirates.com?
The raffle is currently not available, but we will be reinstating this soon.
How can Business Class or First Class bonuses help me to reach Silver, Gold or Platinum status more quickly?

Class bonuses when flying Emirates are 75% for Business Class and 150% for First Class, and this applies to both Tier Miles and Skywards Miles. The percentage is calculated from the base Miles earned on the ticket you have purchased.

Where can I find the Skybid Auction?
The Skybid Auction is currently undergoing a makeover and the new version will be launched later this year.
Will I start to earn more Tier Miles when I get to Silver?

You do not earn additional Tier Miles for being a Silver, Gold or Platinum member. However, you can earn extra Tier Miles by travelling Business or First Class or choosing a Flex fare.

I have invited 10 friends to join Emirates Skywards. Only two have joined, so why can’t I add any more?
At any given time, a maximum of 10 active nominees are allowed in the Refer a Friend promotion. Active nominees include those that have joined as a result of your invitation and those that have been invited but are yet to join. You can send a reminder email to nominees who have not joined. If a friend decides not to join, you can delete them from your list and send an invite to someone else.
When will the bonus Miles for Refer a Friend be credited to my account?
Bonus Skywards Miles will be credited to your account once the nominee has completed travel on an eligible Emirates flight within six months of enrolment and the Skywards Miles from their flight have been credited to their account.
I have nominated my wife who is already a Family Bonus member in your programme and her nomination was unsuccessful. Why?
Family Bonus members can join Emirates Skywards at any time and begin to earn their own Miles by visiting the Join Now page. However, as they are already enrolled in a different Emirates promotion, we are not able to offer you promotional bonus Miles if you nominate them through Refer a Friend.
Can I nominate my son who is 14 years old?
Due to legal consensual restrictions, children under the age of 18 cannot participate or be nominated in the Refer a Friend promotion.
Can I refer a friend in any country?
Yes, usually you can refer friends from anywhere in the world. However, please make sure you read the Terms & Conditions before nominating your friends, as some elements of the offer can vary between promotions.
Can I decide what frequent flyer number I want to earn Miles on after I have checked in or travelled?
No. You must decide which programme you wish to earn Miles on at the time of reservation or check-in for Qualifying Flights and at the time of paying for other qualifying goods or services. No changes can be made to the membership number once a member has checked-in for the first flight of an itinerary.
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