Help Centre

Can I use my debit card?

Some debit cards are accepted however this will depend on the country of departure i.e. Maestro & Solo for UK departures,  Carte Bleue for departures from France. Payment by your debit card is instant and the whole amount is taken. VISA debit cards are generally accepted; however your bank may or may not have enabled internet payments on your VISA debit card. Please check with your bank.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.