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Emirates Skywards: The Basics

There are 15 FAQs for Emirates Skywards: The Basics.

What is Emirates Skywards?

Emirates Skywards is the award-winning frequent flyer programme of Emirates Airline, launched in May 2000. Membership of the programme provides access to a world of exclusive benefits designed to make travel more rewarding and enjoyable.

Emirates Skywards is a regular winner of travel and customer service awards including Business Traveller Middle East Awards and the Freddie Awards, known as the ‘Oscars’ of customer loyalty programmes. Some of the titles we have earned over the years include: Programme of the Year, Best Website, Best Member Communications, Best Customer Service, Best Award Redemption, Best Reward Promotion, Best Loyalty Programme and Best Frequent Flyer Programme.

What are Skywards Miles?

Skywards Miles are the reward currency you earn as an Emirates Skywards member. You can earn Skywards Miles when you fly with Emirates, as well as when you are a customer of our global partners, including partner airlines, banks, car hire agencies, hotels, and lifestyle and retail companies.

How long are Skywards Miles valid for?

Your Skywards Miles are valid for three years from the date your earning activity is completed. Within the calendar year that Skywards Miles are due to expire, they will be removed from your account at the end of the month in which you were born.

For example, if you earned Miles in June 2012 and your birthday is in August, these Miles will expire on 31st August 2015.

You can set automated messages from your My Account pages to remind you when Skywards Miles are due to expire.

What are Tier Miles?

Whilst Skywards Miles can be used to buy rewards, Tier Miles are collected to help you move up membership tiers, and are only earned when you fly with Emirates or a codeshare flight that carries an Emirates flight number (EK).

The number of Tier Miles that you earn during a qualification period determines the membership tier you belong to: Blue, Silver, Gold or Platinum.

Tier Miles are earned even on very short routes (starting at 1,000 for a return trip). This way, all our Emirates Skywards members have the opportunity to earn Tier Miles proportionately and build up their Miles faster, especially if they are frequent travellers.

Learn more about moving up to a higher tier.

Learn more about retaining your tier status.

Learn more about rolling tier qualification.

Emirates Skywards sometimes refers to origin and destination. What does this mean?

Your origin is the airport where you start each leg of your journey, and your destination is the airport where you end each leg of your journey. So, if you’re flying a return trip from London to Auckland, your outbound flight has an origin of London and a destination of Auckland; on your return flight, the origin is Auckland and the destination is London. Stopovers are not counted as a destination.

Can I get an Emirates Skywards Corporate card?

Our online Business Rewards programme is the ideal way for your company to make the most out of corporate travel. Small or medium-sized businesses, charities or clubs with up to 80 business travellers, can earn rewards alongside the individuals who actually do the travelling. You can also use emirates.com to manage your travel simply and securely. Visit the Business Rewards site to learn more, join the programme or book rewards.

Can I have two or more Emirates Skywards accounts?

You can only have one Emirates Skywards account at a time. However, you can be both an individual member in your own right and a Family Bonus member at the same time.

Once I’ve become a member, when do I get my membership pack?

You will receive your membership pack once you have completed two return trips in Economy Class or one return trip in either First or Business Class on any Emirates flight or codeshare flight that carries an Emirates flight number (EK).

Please note that you will receive an email asking you to confirm your delivery address, which you need to do before we can send your pack. Once you have confirmed your address, delivery will take up to three weeks. In the meantime, you can print a paper copy of your card from My Account to use as a reference.

What do I do if my card is lost or stolen?

Please call your nearest Emirates Contact Centre immediately. If you are a resident of the UAE, and your card has e-gate functionality, you should also report this to the police as soon as possible.

How do I activate my Emirates Skywards account?

If you received a temporary membership card at check-in or from promotional material, please log in to go to our easy online activation page and get started. When you join online, your account is activated automatically as soon as you complete the enrolment process.

Where can I find Future Artists?
You can find out all about the competition and submit your entry by visiting the Future Artists website.
Where can I find the ‘What can I do today?’ section?
The ‘What can I do today?’ feature is being updated and enhanced and will be available later in the year.

The Miles Calculator is still the quickest and simplest way to find out if you have enough Skywards Miles for an Emirates reward. Simply fill in your details and the route you’d like to fly to see if you have sufficient Miles.

You can also now see how close you are to a partner reward and compare options between partners on the Our Partner page. The table on this page shows you at a glance which partners you can spend Miles with in each category (Airlines, Banks, Car Rental, Hotels, Retail & Lifestyle), as well as the minimum expenditure for a reward.
Can I still spend my Skywards Miles on raffle tickets on emirates.com?
The raffle is currently not available, but we will be reinstating this soon.
Where can I find the Skybid Auction?
The Skybid Auction is currently undergoing a makeover and the new version will be launched later this year.
Why is my flight not showing in Upcoming Travel?

Our Upcoming Travel tool displays your next few trips on Emirates. Reward bookings (flights purchased using Skywards Miles) will not appear in Upcoming Travel – you can see these in Manage a Booking, by logging in with your last name and booking reference.

In addition, flights may not show up in Upcoming Travel if:

  • The first name or last name entered at the time of the booking does not match the name in your Emirates Skywards account; for example, ‘Will’ instead of ‘William’.
  • Your Emirates Skywards membership number is not associated with the booking. To update this, please add your Emirates Skywards membership number in Manage a Booking.

If you feel that none of the above applies to your future bookings, please call an Emirates Contact Centre for assistance.

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