FAQs

Can Miles from two Business Reward accounts be combined to claim an award?

Sorry, no.

Can I combine Miles from two accounts to claim a reward?

Can the company register twice under different names?

How do I book my rewards using my Business Rewards Miles?

Once an organisation’s Business Rewards account is cancelled, can the Miles be transferred to another Business Rewards account?

Can I extend my Miles which are expiring?

If I don’t have enough points for a Business Rewards award flight, can I purchase additional Miles to allow me to redeem a reward?

Why are my Business Reward Miles missing from my account?

How long do I have to wait before my Miles appear in my Business Rewards account?

Can I combine my Business Rewards Miles with those in another Business Rewards organisation’s account if I do not have sufficient Miles in my account?

If I issue an award booking before my Miles expire, can I refund the ticket later? Will I also receive all my Miles in my Business Rewards account again?