Help Centre

Why didn’t I receive an email or SMS text message?

 If you have subscribed for the alerts but have not received any, it may be because of one of the following reasons:

  • There were no delays to the flight you registered for, and/or you did not opt in for an additional notification on actual arrival or departure

  • The contact details you entered were incorrect

  • Your mobile device is not set up to receive SMS text messages

  • The mobile network you are connected to has not allowed the SMS text message to be delivered.

  • You provided your mobile number/email address less than 23 hours before departure.

Depending on your network provider and your particular mobile device, delivery of your SMS messages cannot be guaranteed by Emirates. Delivery failure, delay or duplicate delivery may occur.

Call us

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email (opens the default email client) if you’re making or have made a reservation with our hotel partner Please note is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.