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Help Centre

What is the seat guarantee benefit and how do I use it?

If you are a Gold or Platinum member, we will guarantee you an Economy Class seat on your chosen flight*, even if you don’t already have a ticket**. You don’t have to wait for the flight to be full; we’ll confirm your seat when the cabin is full**.

For our Platinum members, we will also do our best to confirm a Business Class seat. However, during major holidays and special events this may not be possible on some flights.

To use your seat guarantee benefit, just call our Contact Centre at least 48 hours before the flight. Our agents will review your ticket to make sure it is an eligible, full commercial Flex fare. If it’s not, they can upgrade your ticket over the phone. If you don’t already have a ticket, they’ll create a new booking using an eligible fare.

* Some commercial Flex Fares may not be eligible for the seat guarantee benefit but can be upgraded for an additional charge. Please check with our Contact Centre.
**Effective 15th August 2014