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How do I move up to a higher tier?

To move up to the next tier you need to earn sufficient Tier Miles or take enough qualifying flights during the tier qualification period

To reach Silver membership, you need to collect 25,000 Tier Miles (or take 25 qualifying flights).

To reach Gold membership, you need to collect 50,000 Tier Miles (or take 50 qualifying flights).

To reach Platinum membership, you need to collect 150,000 Tier Miles. 

Please check My Account for information about your tier status and key review dates.

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Flights and Emirates services

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Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Hotel booking

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Please call this number for hotel booking queries only (excluding Dubai Stopovers). This service provided by our partner, Tourico.
Tourico is unable to answer any Emirates related queries.

Car hire

Car hire

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Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Travel Insurance

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Please call this number for general queries or to make changes to your travel insurance policy.

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Please call this number if you need to make a claim.