Help Centre

Can I cancel or amend my Flight Reward booking?

You can cancel unused and valid reward tickets by contacting your local Emirates office or Contact Centre. There is no credit for expired Business Rewards Miles. There is no cancellation fee for re-crediting Business Rewards Miles on an unused Flex Plus Reward ticket. There is a service fee of USD 50 for re-crediting Business Rewards Miles on a Flex Reward ticket and USD 75 for re-crediting Business Rewards Miles on a Saver Reward ticket. If a combination of a Flex Plus, Flex or Saver Reward ticket is refunded, then the USD 75 will apply. If a ticket expires without being used, taxes on this ticket can be refunded – there is no fee for this, and no Business Rewards Miles will be refunded on expired tickets.

For any other changes to an unused Saver, Flex or Flex Plus reward ticket (including a change of cabin class or a ticket change from Saver to Flex or Flex Plus and vice versa), there will be a charge of USD 25. Your existing reward ticket will be cancelled and Miles will be credited back to your account (minus any expired Miles). A new ticket will then be issued with a new validity period. You will need to pay any relevant taxes.

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Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email (opens the default email client) if you’re making or have made a reservation with our hotel partner Please note is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.