Help Centre

What are the benefits of Skywards Skysurfers?

The benefits are similar to the Emirates Skywards programme. A Skysurfer can achieve Silver or Gold status, and enjoy the extra benefits of that tier, in exactly the same way as an Emirates Skywards member. In addition, Skysurfers also enjoy extra benefits when travelling and have their own exclusive website, membership card and special Skywards Skysurfers offers and events designed for young frequent flyers. Skysurfers are not eligible for Platinum membership.

Benefits of Silver and Gold Skywards Skysurfers membership do not include the use of airport lounges. However, a Skysurfer of any tier status may accompany a relative or guardian with Emirates Skywards Platinum status into an airport lounge.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.